@rich o brien said:

The license system philosophy is that no internet queries are needed to use a licensed plugin.

That means the user needs to be aware of license allocation. Of course hardware failure happens and in this instance we release further seats.

Just contact the extension dev. They can do it.

Future license system updates are planned to allow online license releases etc.

Thanks to those who restored the licenses, thanks for believing my words, in the future I will be more waiting in case of formatting or buying a new PC !!

@gazzato70 said:

@rich o brien said:

@gazzato70 said:

Hi, I have a licensing problem with ClothWorks. I had to format the pc without being able to release the license. After the new installation I entered the licenses of the paid plugins and ClothWorks tells me that I am using 3 licenses while in fact I only use 1 license. I don't have other PCs where I use ClothWorks. I need help resetting the licensing situation. Thank you very much

The license logs show 3 devices in use with the most recent validation occurring 8 days ago...

Thanks for the reply, so since I don't have release the licenses before formatting, nothing can be done? Did I get it right ? If this works I will be careful with the latest license actually in use (2021-10-08). However, the license of 2020-02-16 was of the old Laptop that I sold with only Windows 10 and the drivers installed while the license of 2021-05-25 is of the current Laptop that I purchased at the end of May 2021.
One last question, in case of hard disk failure or computer theft (I hope it never happens !!) I would also lose the last available license and I would be forced to buy it again ??? Many thanks for the help even if I think there must be a solution, you should be able to see if the license is actually in use on some pc and not rely on the installation. Only in this way do I consider it right to impose such a strict rule. Thanks

I haven't received any answers or solutions yet. Thanks.

@rich o brien said:

@gazzato70 said:

Hi, I have a licensing problem with ClothWorks. I had to format the pc without being able to release the license. After the new installation I entered the licenses of the paid plugins and ClothWorks tells me that I am using 3 licenses while in fact I only use 1 license. I don't have other PCs where I use ClothWorks. I need help resetting the licensing situation. Thank you very much

The license logs show 3 devices in use with the most recent validation occurring 8 days ago...

Thanks for the reply, so since I don't have release the licenses before formatting, nothing can be done? Did I get it right ? If this works I will be careful with the latest license actually in use (2021-10-08). However, the license of 2020-02-16 was of the old Laptop that I sold with only Windows 10 and the drivers installed while the license of 2021-05-25 is of the current Laptop that I purchased at the end of May 2021.
One last question, in case of hard disk failure or computer theft (I hope it never happens !!) I would also lose the last available license and I would be forced to buy it again ??? Many thanks for the help even if I think there must be a solution, you should be able to see if the license is actually in use on some pc and not rely on the installation. Only in this way do I consider it right to impose such a strict rule. Thanks

Hi, I have a licensing problem with ClothWorks. I had to format the pc without being able to release the license. After the new installation I entered the licenses of the paid plugins and ClothWorks tells me that I am using 3 licenses while in fact I only use 1 license. I don't have other PCs where I use ClothWorks. I need help resetting the licensing situation. Thank you very much

Hi, I have a licensing problem with ClothWorks. I had to format the pc without being able to release the license. After the new installation I entered the licenses of the paid plugins and ClothWorks tells me that I am using 3 licenses while in fact I only use 1 license. I don't have other PCs where I use ClothWorks. I need help resetting the licensing situation. Thank you very much