His "Click on the File Menu and Crash" reminded me of a similar report we got from Dan Rathbun. Turns out it is the exact same problem.
(This is PC only from what we have seen)
There are a small amount of users who are crashing when they click on the File Menu. So far the culprit has been the .fbx exporter. The fix is to find your SketchUp installation folder and then go to the Exporters folder. Remove the file called skp2fbx.dll. Then try to use SU again. That should be a temporary fix. If you are an .fbx user, we are working on a more permanent real solution. I supposed you could try to export from a different machine if possible.
From what we've seen, this is limited to XP SP3, and it isn't very common even on those machines. But if you see anyone around the forum complaining that SU crashes a lot, and its always when they click on the file menu, this is probably the reason.
Thanks Dave for helping troubleshoot this. I'll let everyone know when we get a fix in place. If anyone else is seeing this issue, I'd like to know about it so we can get their system info and see if they can help test any potential fixes.
Thanks!
Chris