Rich,

Thank you, that is much appreciated

I am logged into "my licences" and cannot release either of the laptops, only 1 check box to release my iMac, but dont want to release that one.

I have updated to the latest version "6.0"of tools as you recommended on my laptop I wish to also keep and that is still not showing a check box on "my licenses" so dont think that would have help, but cannot update the laptop I wish to release as I have now formatted and reinstalled it.

Based on the message from "Gabor" I thought I could send the ID (as I have below) and admin would have to release the seat for me, so I got on and formatted, I had already released the seat in the software, but that didn't do anything and then meant I couldn't reinstate it either.

So I have no other way for me to release the seat I no longer use or have access too, hopefully a system admin can still do it for me for GJ1650383138.0G ?

sadly I cannot, only 1 check box available and it is one of the used computers, please can you release this one GJ1650383138.0G

thank you for the speedy reply.

I have been using Fredoscale and very happy with the tool, I bought this and installed on my 2 laptops and iMac, but need to remove from my old laptop before formatting, viewing my licences I can relate only the iMac (check box available online HW ID is only available for the iMac) I have released the old laptop via the global status, but its still showing online in my licences and 3 of 3 seats taken. can anyone help me, does it take a while for this to update or is there something else I need to do?

cheers

Dan