Hi
If you bought Vertex Tools version 1 it will not be able to activate version 2. A major version upgrade require a new license.
After 10 years version 1 is retired and only version 2 will be receiving updates.
There is still a 50% discount offer to upgrade from version 1 to version 2. To obtain your discount codes, enter the email you used to order VT1 into the form on this page: https://evilsoftwareempire.com/discounts
-T