Hmm, I was trying to put together an example for you, and I am seeing that the mailto function does not work. I thought I could implement something like this (example from a website): <a href="mailto;manish@simplygraphix.com?subject=Feedback for webdevelopersnotes.com&body=The Tips and Tricks section is great">Send me an email</a> But it is not clickable. So I guess you could make an internal website for tech support for each device, then provide a link to the correct webpage from each component. So your DC's could have a list of links like: "Xerox 5362 Homepage" <-- points to the http://www.xerox.com/5362 (thats a made up link) "Request ink for Xerox 5362" <-- points to your webpage with a "Request Ink" button, sent to you. "Request Service" <-- points to your webpage with a button that sends an email to IT asking for service "Report Xerox 5362 as Broken/Not working" <-- Points to your webpage with a button that sends an email to IT letting them know the copier is "broken" ETC, I'm sure you get the idea. Might be a little bit of work, but it is an interesting way to create a 3d system for people to report faulty devices, find pdf help docs, request supplies, etc. Chris