The 2022 FREDO CORNER permanent license was purchased and used.

At the time, I was using the 2018 version of Sketch Up.
The computer is formatted and used as a sketchup 2019 version.
However, when I re-registered the license, the following error occurred.

Error in the License Release--Response from Sketchucation: ERROR_804

The remaining quantity is marked as one for me.

This ruby is very necessary to me.
What should I do?