Graphics Card Problem

watkins

Dear All,

I have a colleague who has downloaded Sketchup on to his PC, but cannot make it work.

He writes:

"I have just revisited Sketchup and remember why I didn't get very far last summer. As soon as I begin, by clicking on Instructor (or anywhere on the site for that matter) it freezes and says 'not responding'."

I suggested that he uninstall aNd reinstall, but this didn't work. Is this a graphics card problem, and if so, what should he do?

Kind regard,

Bob

Gaieus

@ Alexander

Try this, alexander: go to the seting panel of the driver for the video card, find AA settings and make sure it is set to "application controlled" (or similar - I don't have an nVidia card t the moment).

I1m not sure it helps, just gessing.

@ Bob,

Is he using Vista? I have herad such problems with Vista OS and freshly installed SU (where the tutorial and instructor or what windows pop up automatically).

The workaround is supposed to be to start SU by opening an existing file and not by the SU icon (or Start menu or whatever).

If he hasn't got a SU file yet, he can copy one from the /Resources/en-US/Templates folder (I think that's the path).

Tell him to try this first. If he can start SU this way, it is the same problem and I think I've read a fix for it somewhere since this tip.

remus

Im not sure if this would work, but you could try right clicking the SU icon->properties then there should be an option to run it in xp comaptability mode.

Worth a try at least.

watkins

Dear Remus and Gaieus,

I have emailed Felix to ask him to email me his system and computer details.

I will also email him my own start-up template so that he can follow the posted instructions.

Thank you both for your help.

Kind regards,
Bob

PS Felix is a cabinet maker and so I will suggest that he joins the Forum at some stage. The more woodworkers the better.

watkins

Dear Gaieus and Remus,

I quick update on my last post.

Felix emailed me to say that it is now working. He was indeed running Vista, but he didn't say which of the suggested fixes worked.

Thanks for your help.

Regards,
Bob

vik1786

hello everyone
my specs are:
intel core2 duo 2.66, 2.00 ghz
3 gigs of ram
windows xp 32bits servicepack 3
2 MSI nx8600 gts 512mbs in SLI

i just migrated to duals Nx8600 gts of 512mb and now im getting problems when im running sketchup, weird graphic, crashes etc.. when i was using a simpler card ( a single nx8600 gt 256mb ) everything ran smooth i really dont know what the problem is ..... i have the latest drivers for my card i have even tested with other software like 3ds max and autocad and neither of them gime me problems can someone help me??

HobbesPDX

@vik1786 said:

can someone help me??

I installed a second video card, and now Sketchup consumes 1/2 of my quad-core CPU.

My solution is to only use one video card during use of Sketchup.
I found that if I reduce my desktop from 4 monitors to 2 (just one video card in use), then start Sketchup, it performs normally.

Hope that helps.

thomthom

@hobbespdx said:

@vik1786 said:

can someone help me??

I installed a second video card, and now Sketchup consumes 1/2 of my quad-core CPU.

My solution is to only use one video card during use of Sketchup.
I found that if I reduce my desktop from 4 monitors to 2 (just one video card in use), then start Sketchup, it performs normally.

Hope that helps.

nVidia?

I had a Geforce 6800 GT and I installed a Geforce 8800 GT and found that my OpenGL application all dropped performance. DirectX powered applications worked fine. Apparently it's a drive issue.