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    Crash : Import DWG in SU23

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • B Offline
      BEadicorfa Newcomers
      last edited by

      Hi everyone,

      French guy here, sorry for my english πŸ˜‰

      I have a problem, we have new computers (windows 11) at work, and new licenses of SU23 (before it was SU20)

      Everytime I try to import a DWG in a new model, SU crash.

      I try many differents DWG, big, little, old, new, some with only 1 line, everytime it crash

      It happens on others computers to, I don't understand why.

      My only solution is to go on old computer with SU20 et open it after my new SU23 and it work.

      Anyone have this kind of issue?

      I try to send a email to Trimble 1 week ago but not response at this time 😒

      Thanks for your time!

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      • G Offline
        Glenn at home
        last edited by

        Can you share the DWG file? I am running 2023 on a Windows 11 PC and would be wiling to test it for you. I so far have not had ANY problems with DWG files with my setup.

        SketchUp Pro 2025/2026 Dell XPS 8950 i9-12900K 64GB Ram RTX 3080

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        • B Offline
          BEadicorfa Newcomers
          last edited by

          Thanks for your answer!

          New test today, and it works fine for me, with any type of DWG file, miracle! Maybe a little upgrade?

          But it doesn't work for my colleague, that had the exact same computer and same version of SU23 πŸ˜•

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          • J Offline
            JGA
            last edited by

            The safest way to import DWG files is to ensure that they are saved back to an old version of the DWG format. I tend to save back to the AutoCAD r14 / LT97 DWG format.

            Regards,
            JGA

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            • R Offline
              rampsgillluc Newcomers
              last edited by rampsgillluc

              @glenn at home said:

              Can you share the DWG file? I am running 2023 on a Windows 11 PC and would be wiling to test it for you. I so far have not had ANY problems with DWG files with my setup.

              Is it possible to test for my DWG version? I also get an error every time I log in to another device

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              • G Offline
                Glenn at home
                last edited by

                Sure, send it on.

                SketchUp Pro 2025/2026 Dell XPS 8950 i9-12900K 64GB Ram RTX 3080

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