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    Sketchup not recognising internet connection

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    • N Offline
      nickchun
      last edited by

      Hi Dave

      Thanks for that, I never would have found it. However it only got me so far. Connected ok and tried to download a model but didn't recognise that I was already signed in to Trimble, and guess what- can't remember my Trimble password. Getting a reset has proved tedious in the past.
      Starting my 30 day trial for SU2021 now. Think the cloud access will be useful as I am now working more from home....

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      • Dave RD Offline
        Dave R
        last edited by

        @nickchun said:

        Connected ok and tried to download a model but didn't recognise that I was already signed in to Trimble

        It doesn't matter with SketchUp 2018 if you are connected to the internet or not. You still won't be able to download from the 3D Warehouse within SketchUp.

        @nickchun said:

        Starting my 30 day trial for SU2021 now. Think the cloud access will be useful as I am now working more from home....

        The Trimble Connect access is cool. You can publish your models to your TC storage and then, if you need to share them with clients, you can send them a link so they can use the online viewer. That way you don't give them the .skp file and they don't need to download a viewer. You can also use Visualizer to create very simple and quick renders. I did the attached while I was writing this reply. This is just a screen grab but you can export 4K images.
        Screenshot - 11_30_2021 , 10_54_08 AM.png

        There's some cool stuff that's been added since 2018 and if you use LayOut, some useful features that can improve the way you work with the SketchUp models.

        Etaoin Shrdlu

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        • N Offline
          nickchun
          last edited by

          Hi Dave

          Sorry for not responding sooner. Thanks for that, I've taken the plunge and got 2021 set up, but I can't find the Visualiser in Trimble connect. It looks like it's a third party item now, is that your understanding? We have Trimble Connect for business

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          • Dave RD Offline
            Dave R
            last edited by

            Hi Nick,

            Check out this video: https://www.youtube.com/watch?v=rwlmykwh1E0 It will show you how to install it. Start at about 19:30. I hope that gets you sorted out.

            Etaoin Shrdlu

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            • N Offline
              nickchun
              last edited by

              Thanks Dave,
              Downloaded it but the install seemed to fail. The installation progress bar flashed up for about one second then closed and it doesn't show up in Connect. Guess I'll have to go on the Trimble forum

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              • Dave RD Offline
                Dave R
                last edited by

                How did you do the install? Did you right click on the installer and choose Run as administrator?

                Come to think of it, did you do that when you installed SketchUp 2021?

                Etaoin Shrdlu

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                • N Offline
                  nickchun
                  last edited by

                  It's not given me the option to run as administrator, and pretty sure I installed SU as such..

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                  • Dave RD Offline
                    Dave R
                    last edited by

                    Hmmm....

                    I wouldn't expect it to take very long to install. Did you first open Trimble Connect as described in the video? Have you opened it again? Any change the Visualizer button is present as shown in the video?

                    Etaoin Shrdlu

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                    • N Offline
                      nickchun
                      last edited by

                      Opened and closed it, signed out and back in, no yellow eye button.1.pngAlso uploaded some test models which show up on screen but when I click one one to view it it takes me to another file location with the sketchup folder 2.png which is empty3.png

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                      • Dave RD Offline
                        Dave R
                        last edited by

                        I sent you a PM

                        Etaoin Shrdlu

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