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    • M Offline
      millerjx
      last edited by millerjx

      I have an active subscription. I regularly get logged out. Today I can't log in, it won't open the browser. Does anyone have a link to the website so I can log in?
      Thanks
      jm

      The popup to Sign-in has a button "Launch Browser Again" It doesn't work for me

      I found website link: https://r.search.yahoo.com/_ylt=AwrE19U8LvhgBzMAVyJXNyoA;_ylu=Y29sbwNiZjEEcG9zAzEEdnRpZAMEc2VjA3Ny/RV=2/RE=1626906301/RO=10/RU=https%3a%2f%2fidentity.trimble.com%2fi%2fauthenticationendpoint%2finitiateLogin%3fapplication%3dstore.sketchup%26lang%3den/RK=2/RS=WPh7f4ufWYL4fQsOjTjfa_BhjAU-

      I get this error, now what?
      "The request can not be fulfilled successfully. Please contact the store administrator."

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      • Dave RD Offline
        Dave R
        last edited by

        In the file explorer, go to %AppData%/SketchUp/SketchUp 2020 and delete the Webcache folder. If you are using 2021 now, go to that version instead of 2020 (and update your profile here). Then start SketchUp again and try signing in.

        Etaoin Shrdlu

        %

        (THERE'S NO PLACE LIKE)

        G28 X0.0 Y0.0 Z0.0

        M30

        %

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        • Dave RD Offline
          Dave R
          last edited by

          AppData.

          It'll be under your user name on the computer. It's normally a hidden folder.

          See: https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-10-97fbc472-c603-9d90-91d0-1166d1d9f4b5#:~:text=Open%20File%20Explorer%20from%20the,folders%2C%20and%20drives%20and%20OK.

          Etaoin Shrdlu

          %

          (THERE'S NO PLACE LIKE)

          G28 X0.0 Y0.0 Z0.0

          M30

          %

          1 Reply Last reply Reply Quote 0
          • M Offline
            millerjx
            last edited by

            Dave thanks
            Where do I start? see attachment


            file structure.png

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            • M Offline
              millerjx
              last edited by

              Thanks, Dave
              It worked.
              I'm Signed in

              I appreciate your help!
              john

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