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    Extension Manager not loading

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • david_hD Offline
      david_h
      last edited by

      For some reason, after opening up SU this morning and going thru the usual extension updates, I tried opening up EM and it's not showing up!. Extension WH and other side applications open just find, but not Ext. Mgr.

      Any thoughts?

      If I make it look easy...It is probably easy

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      • Dave RD Offline
        Dave R
        last edited by

        What SketchUp version? What operating system? Please complete your profile.

        Is it that the Extension Manager window isn't displayed or that it's just opening and is blank?

        Etaoin Shrdlu

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        • david_hD Offline
          david_h
          last edited by

          Win 10 Sketchup 2020. It just isn't loading period.

          thx,

          D

          If I make it look easy...It is probably easy

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          • Dave RD Offline
            Dave R
            last edited by

            @david_h said:

            It just isn't loading period.

            Does that mean the window isn't appearing on screen at all?

            If that's the case first try Preferences>Work Space>Reset Work Space. If that doesn't work, you can either try editing the position for that window in PrivatePreferences.json which is in User/AppData/Local/SketchUp/SketchUp 2020/SketchUp. Mine looks like this:
            Screenshot - 1_21_2021 , 10_09_44 AM.png

            Edit the Left and Top values. Do this while SketchUp is closed.

            Or you could try repairing the installation by finding the downloaded installer, right clicking on it and choosing Run as administrator. If prompted, click Repair.

            If you don't have the most recent version of 2020 installed or don't have the installer, get the installer from sketchup.com/download/all

            Etaoin Shrdlu

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            • david_hD Offline
              david_h
              last edited by

              Nope. Im running a repair right now. I will see what that does.

              Stand by.

              I know you're waiting on baited breath. πŸ’š

              If I make it look easy...It is probably easy

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              • Dave RD Offline
                Dave R
                last edited by

                @david_h said:

                I know you're waiting on baited breath. πŸ’š

                That's what that taste in my mouth is! I thought my coffee was just bad. πŸ˜„

                Etaoin Shrdlu

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                • david_hD Offline
                  david_h
                  last edited by

                  well . ..that didn't work. 😳

                  If I make it look easy...It is probably easy

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                  • Dave RD Offline
                    Dave R
                    last edited by

                    You haven't answered my question about it not loading. Does that mean the window is opening but it's blank or it doesn't appear at all?

                    Etaoin Shrdlu

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                    • Dave RD Offline
                      Dave R
                      last edited by

                      I sent you a PM.

                      Etaoin Shrdlu

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                      • david_hD Offline
                        david_h
                        last edited by

                        doesn 't appear at all. Zip. Nada. Nyet.

                        The thing that is odd about all of this is that it was working fine yesterday. Maybe i should do a re-install. Darn it. I was hoping to avoid that.

                        D πŸ’š

                        If I make it look easy...It is probably easy

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                        • david_hD Offline
                          david_h
                          last edited by

                          FIXED!

                          Dave R. . .you're my new hero!

                          Thank you!

                          D
                          capAmer.jpg

                          If I make it look easy...It is probably easy

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                          • Dave RD Offline
                            Dave R
                            last edited by

                            Happy to help David.

                            Where did you find that picture of me? πŸ˜›

                            Etaoin Shrdlu

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                            • david_hD Offline
                              david_h
                              last edited by

                              It seems you are all over the interwebs.

                              I am just glad that the planet is in caring hands of those that are much smarter than me.

                              If I make it look easy...It is probably easy

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                              • Dave RD Offline
                                Dave R
                                last edited by

                                @david_h said:

                                It seems you are all over the interwebs.

                                That's the problem. No privacy. πŸ˜„

                                I'm happy it was a pretty easy fix.

                                Etaoin Shrdlu

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                                • BoxB Offline
                                  Box
                                  last edited by

                                  @dave r said:

                                  @david_h said:

                                  I'm happy it was a pretty easy fix.

                                  I assume it was the alt space fix?

                                  1 Reply Last reply Reply Quote 0
                                  • Dave RD Offline
                                    Dave R
                                    last edited by

                                    Tried that. Wound up editing PrivatePreferences.json and setting the Left and Top to match the Extension Warehouse numbers.

                                    Etaoin Shrdlu

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                                    • BoxB Offline
                                      Box
                                      last edited by

                                      Good to know, it could be frustrating for others looking for an answer not actually finding one in the thread when it has a solution check-mark.

                                      1 Reply Last reply Reply Quote 0
                                      • R Offline
                                        richmonanana
                                        last edited by

                                        extension manager not loading

                                        1 Reply Last reply Reply Quote 0
                                        • Dave RD Offline
                                          Dave R
                                          last edited by

                                          @richmonanana said:

                                          extension manager not loading

                                          You're profile says you are using SketchUp 2018. Is this correct? (There is no Free/Make version of SketchUp 2018.)

                                          Screenshot - 4_15_2023 , 9_46_04 AM.png

                                          Etaoin Shrdlu

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                                          • 4 Offline
                                            44arshad
                                            last edited by

                                            @dave r said:

                                            I sent you a PM.

                                            PLEASE HELP ME TO FIX THIS, I HAVE SAME ISSUE THERE IS WINDOW OPENING WHILE I TRY TO OPEN EXTENSION MANAGER

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