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    Extension Manager not loading

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • Dave RD Offline
      Dave R
      last edited by

      What SketchUp version? What operating system? Please complete your profile.

      Is it that the Extension Manager window isn't displayed or that it's just opening and is blank?

      Etaoin Shrdlu

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      • david_hD Offline
        david_h
        last edited by

        Win 10 Sketchup 2020. It just isn't loading period.

        thx,

        D

        If I make it look easy...It is probably easy

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        • Dave RD Offline
          Dave R
          last edited by

          @david_h said:

          It just isn't loading period.

          Does that mean the window isn't appearing on screen at all?

          If that's the case first try Preferences>Work Space>Reset Work Space. If that doesn't work, you can either try editing the position for that window in PrivatePreferences.json which is in User/AppData/Local/SketchUp/SketchUp 2020/SketchUp. Mine looks like this:
          Screenshot - 1_21_2021 , 10_09_44 AM.png

          Edit the Left and Top values. Do this while SketchUp is closed.

          Or you could try repairing the installation by finding the downloaded installer, right clicking on it and choosing Run as administrator. If prompted, click Repair.

          If you don't have the most recent version of 2020 installed or don't have the installer, get the installer from sketchup.com/download/all

          Etaoin Shrdlu

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          • david_hD Offline
            david_h
            last edited by

            Nope. Im running a repair right now. I will see what that does.

            Stand by.

            I know you're waiting on baited breath. πŸ’š

            If I make it look easy...It is probably easy

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            • Dave RD Offline
              Dave R
              last edited by

              @david_h said:

              I know you're waiting on baited breath. πŸ’š

              That's what that taste in my mouth is! I thought my coffee was just bad. πŸ˜„

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              • david_hD Offline
                david_h
                last edited by

                well . ..that didn't work. 😳

                If I make it look easy...It is probably easy

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                • Dave RD Offline
                  Dave R
                  last edited by

                  You haven't answered my question about it not loading. Does that mean the window is opening but it's blank or it doesn't appear at all?

                  Etaoin Shrdlu

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                  • Dave RD Offline
                    Dave R
                    last edited by

                    I sent you a PM.

                    Etaoin Shrdlu

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                    • david_hD Offline
                      david_h
                      last edited by

                      doesn 't appear at all. Zip. Nada. Nyet.

                      The thing that is odd about all of this is that it was working fine yesterday. Maybe i should do a re-install. Darn it. I was hoping to avoid that.

                      D πŸ’š

                      If I make it look easy...It is probably easy

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                      • david_hD Offline
                        david_h
                        last edited by

                        FIXED!

                        Dave R. . .you're my new hero!

                        Thank you!

                        D
                        capAmer.jpg

                        If I make it look easy...It is probably easy

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                        • Dave RD Offline
                          Dave R
                          last edited by

                          Happy to help David.

                          Where did you find that picture of me? πŸ˜›

                          Etaoin Shrdlu

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                          • david_hD Offline
                            david_h
                            last edited by

                            It seems you are all over the interwebs.

                            I am just glad that the planet is in caring hands of those that are much smarter than me.

                            If I make it look easy...It is probably easy

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                            • Dave RD Offline
                              Dave R
                              last edited by

                              @david_h said:

                              It seems you are all over the interwebs.

                              That's the problem. No privacy. πŸ˜„

                              I'm happy it was a pretty easy fix.

                              Etaoin Shrdlu

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                              • BoxB Online
                                Box
                                last edited by

                                @dave r said:

                                @david_h said:

                                I'm happy it was a pretty easy fix.

                                I assume it was the alt space fix?

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                                • Dave RD Offline
                                  Dave R
                                  last edited by

                                  Tried that. Wound up editing PrivatePreferences.json and setting the Left and Top to match the Extension Warehouse numbers.

                                  Etaoin Shrdlu

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                                  • BoxB Online
                                    Box
                                    last edited by

                                    Good to know, it could be frustrating for others looking for an answer not actually finding one in the thread when it has a solution check-mark.

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                                    • R Offline
                                      richmonanana
                                      last edited by

                                      extension manager not loading

                                      1 Reply Last reply Reply Quote 0
                                      • Dave RD Offline
                                        Dave R
                                        last edited by

                                        @richmonanana said:

                                        extension manager not loading

                                        You're profile says you are using SketchUp 2018. Is this correct? (There is no Free/Make version of SketchUp 2018.)

                                        Screenshot - 4_15_2023 , 9_46_04 AM.png

                                        Etaoin Shrdlu

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                                        • 4 Offline
                                          44arshad
                                          last edited by

                                          @dave r said:

                                          I sent you a PM.

                                          PLEASE HELP ME TO FIX THIS, I HAVE SAME ISSUE THERE IS WINDOW OPENING WHILE I TRY TO OPEN EXTENSION MANAGER

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                                          • Dave RD Offline
                                            Dave R
                                            last edited by

                                            @44arshad said:

                                            THERE IS WINDOW OPENING WHILE I TRY TO OPEN EXTENSION MANAGER

                                            What exactly does this mean? Show us a screenshot of what you are seeing.

                                            What version of SketchUp are you using? Please complete your forum profile.

                                            Do not use all caps. There's no need to shout.

                                            Etaoin Shrdlu

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