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    3D warehouse doesn't work

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    • M Offline
      Myrtilla3
      last edited by

      Hi Everybody πŸ˜‰

      I have a big problem until this afternoon... I work on sketchup Pro 2016 with windows 8.1. And as you can see on the picture, when I start 3D warehouse, nothing is displayed. I can write something in the search bar, but nothing happens... In fact, these are the results that do not display because if I pass my cursor over, the arrow of my mouse turns into a hand. He spots the link, but I can not download or see it.
      How can I do?

      Thank you for your help!!!!


      warehouse 1.jpg

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      • jujuJ Offline
        juju
        last edited by

        Have you tried the standard computer related troubleshooting things?

        • close and relaunch the program
        • shut down and restart the computer
        • check internet connectivity (should be fine since you posted here)
        • consider if you did any updates to the Os that may have an influence? Make sure your anti-virus isn't blocking outgoing calls from the software

        Apart from that, I have nothing.

        Save the Earth, it's the only planet with chocolate.

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        • pbacotP Offline
          pbacot
          last edited by

          Yes it is broken here as well. If I click in the window I get a model page, but I can't do anything else. The pages are different each time and they are all Czech. Also the language setting is Czech. I was able to click in Login but my info will not go in automatically as it usually does. (don't remember login info)

          MacOSX MojaveSketchUp Pro v19 Twilight v2 Thea v3 PowerCADD

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          • M Offline
            Myrtilla3
            last edited by

            @pbacot said:

            Yes it is broken here as well. If I click in the window I get a model page, but I can't do anything else. The pages are different each time and they are all Czech. Also the language setting is Czech. I was able to click in Login but my info will not go in automatically as it usually does. (don't remember login info)

            YES! Exactly the same here!

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            • M Offline
              Myrtilla3
              last edited by

              @juju said:

              Have you tried the standard computer related troubleshooting things?

              • close and relaunch the program
              • shut down and restart the computer
              • check internet connectivity (should be fine since you posted here)
              • consider if you did any updates to the Os that may have an influence? Make sure your anti-virus isn't blocking outgoing calls from the software

              Apart from that, I have nothing.

              Thank you Juju, but if I post something here, that I tried anything I could do. I tried all you said and more. I made a windows restore to an old version (few days ago), I tried to clear my computer (DNS, cookies, etc), and finally I did all updates for internet exporer, but nothing worked.
              I have to specify that the problem is general on internet explorer and not only in sketchup program.

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              • jujuJ Offline
                juju
                last edited by

                @myrtilla3 said:

                Thank you Juju, but if I post something here, that I tried anything I could do.

                No worries. You'd be surprised how many people don't troubleshoot.

                Save the Earth, it's the only planet with chocolate.

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                • E Offline
                  elsa29
                  last edited by

                  hello! I have had a problem with my 3D warehouse for the last 2 weeks, it is working but when I search for something it only shows a few options like it is limited, but before it was giving like hundreds of options, can anyone help me please...... thank you

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                  • Dave RD Offline
                    Dave R
                    last edited by

                    Are you looking under Products, Models, Collections, or Catalogs? What are you searching for?

                    Etaoin Shrdlu

                    %

                    (THERE'S NO PLACE LIKE)

                    G28 X0.0 Y0.0 Z0.0

                    M30

                    %

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