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    Hitting "Window/Preferences" locks up Sketchup.

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    • B Offline
      blackdogsketch
      last edited by

      My Monday morning was perked up by this truly weird issue.
      In a working model or a brand new model...everything works fine...draw...copy, rotate...camera view...but...
      Go to Window/Preferences. As soon as Preferences is clicked, the top toolbar grays out, and the whole program locks. Cannot even click the X in top right corner to close. Need to go to Task Manager and force close.
      Anyone else experience this? We've tried re-installing Sketchup but no luck.

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      • BoxB Offline
        Box
        last edited by

        Your preferences dialog is appearing off screen, have you recently changed your monitor layout?

        Go Window/Preference to get the focus on the dialog, then hit alt and space together, then m, then tap any arrow key once and without clicking anything, move the mouse around until the preferences dialog appears on the screen.
        While you have it there go to Workspace and hit the reset workspace button.

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        • B Offline
          blackdogsketch
          last edited by

          @box said:

          Your preferences dialog is appearing off screen, have you recently changed your monitor layout?

          Go Window/Preference to get the focus on the dialog, then hit alt and space together, then m, then tap any arrow key once and without clicking anything, move the mouse around until the preferences dialog appears on the screen.
          While you have it there go to Workspace and hit the reset workspace button.

          Holy mackerel...you are a life-saver! Yes, we had been adjusting monitor layouts recently.
          Thank you so much!

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