Trimble Connect Unable To Complete Download

[Calstock]

Every time I start up Sketchup 2018, Extension Manager advises me I have an extension to update, which is always "Trimble Connect". If I try to update it I get a message saying, "Failed to update Trimble Connect. Unable to complete download".

It's not an extension I use and so sometimes I ignore the popup. A few times I've tried to update it and I get the message previously stated and I have also tried deleting the extension but it appears again next time.

Any ideas on what the issue is ?

Thanks.

[Box]

There is an update within the new version to fix this issue. Problem is you need to update it to get the update.
So, go to the Extension Warehouse in a browser and download it as a .rbz and install it manually using the Install Extension button in Extension Manager and it should update as needed in future.

[Calstock]

@box said:

There is an update within the new version to fix this issue. Problem is you need to update it to get the update.
So, go to the Extension Warehouse in a browser and download it as a .rbz and install it manually using the Install Extension button in Extension Manager and it should update as needed in future.

Thanks, I followed this advice and it solved the problem - cheers !

[andybot]

Thanks Box! I ran into this as well, thanks for the pointer.