Extension Warehouse Error

Bob James

I don't know if this post belongs here, but I couldn't find any Warehouse specific forum.

When I try to open Extension Warehouse I get:

Something went wrong during the authentication process.
Please contact system administrator. Reference ID: bafcecfc-ba81-43d2-a7ce-d49d8292c99a

I don't know who the "system administrator" is so I'm hoping someone can give me some help.

juju

I get that every so often, posted about it on sketchUcation as well. The first time Trimble support took more than the acceptable time to sort it out, they didn't in the end, it resolved itself after more than a week (about 2 or 3 weeks, don't recall specifically TBH). The last time SketchUp support (I don't know why the support platform changed) helped it worked like a charm

I quote their feedback here, hopefully it will serve you well:

@unknownuser said:

Thanks for your note. We have seen some issues with some users having issues logging into the Warehouse. Please try the steps found here: http://forums.sketchup.com/t/authentication-error/22793/7 and http://forums.sketchup.com/t/authentication-error/22793/13 and see if it helps.

If the above fails, please delete the browsing history from internet explorer as suggested in http://windows.microsoft.com/en-us/internet-explorer/manage-delete-browsing-history-internet-explorer#ie=ie-11 and try again.

Failing the above, contact the support centre with a screenshot of the error message.

Bob James

@unknownuser said:

Failing the above, contact the support centre with a screenshot of the error message.

Which support center?

juju

@bob james said:

@unknownuser said:

Failing the above, contact the support centre with a screenshot of the error message.

Which support center?

Below is the contact I got, I trust your maintenance is up to date & active?

prosupport (at) sketchup . com

Bob James

@unknownuser said:

I trust your maintenance is up to date & active?

Please have patience with my naivety, but what "maintenance" is there for SU?

Dave R

Bob, see this: http://www.sketchup.com/license/renew

Bob James

Never knew that existed

"Access to our technical support resources" would have been useful.

Fortunately, although I was never able to sign in with my Trimble account, I was able to sign in with my Google account and have not had any problem since.