SketchUp won't let me upgrade
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I'm a few versions behind, and finally decided to update. I entered my license info and got a message that it was too old, but that there was another license registered to me and the info was sent to my email account. But no email was received. I did check the spam folder, and it wasn't there either.
When I cut and paste the license info from my current version (Mac OSX, SketchUp--> License) it tells me the info is invalid. But I cut and pasted it exactly from the dialog box.
Anyone know why SketchUp does not want me to upgrade to the latest version?
Thanks!
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The license information you have from an older version is for that older version and not the current version. You need to buy a new license for the new version. If they are telling you that the license is too old for the upgrade, you'll have to buy a new license. That's the downside of waiting so long to go to a newer version. As I recall, you can pay just the upgrade price ($95) is you are upgrading from the previous version. If you skip versions, then the upgrade price isn't an option. It's probably spelled out on their website.
I found it on their website. Here's a copy and paste:
@unknownuser said:
If I skip upgrading between versions and upgrade to 2015 instead, will I have to purchase a brand new, full price license?
No. If you skip upgrading for one year, you would pay an upgrade cost of $95 for single-user license or $150 per seat for network license, plus a enrollment fee of $50. The total cost will be $145 and $200 respectively if upgrading after skipping the upgrade for one year or more. -
Sorry if I was unclear... When I put in the older license number, I got a message that said I was eligible for the free upgrade because I had purchased a more recent license and they were sending me an email with that license info. But I never got an email.
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@goggin said:
...But I never got an email.
did you check your junk folder, or do you have another account that may be registered by Trimble...
john
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Sounds like Trimble might have the wrong email address for you, and you need to contact them.
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