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    Resellers - how long does it take to send new codes?

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    • K Offline
      kaas
      last edited by

      I'm curious - how long does it take your SKetchUp reseller to send you the authorization codes for the new V15?

      Last time, when we went from v13 to v14 it took mine 7 days. This time it's 8 days and counting. I would imagine it should take a minute - even batch process it but maybe there's more to it.

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      • bazB Offline
        baz
        last edited by

        2 days for me, here in Australia, (but, anyway, we now have 30 days before the trial runs out).

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        • jujuJ Offline
          juju
          last edited by

          the reason right there I didn't buy through a reseller

          Save the Earth, it's the only planet with chocolate.

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          • K Offline
            kaas
            last edited by

            @baz said:

            2 days for me, here in Australia, (but, anyway, we now have 30 days before the trial runs out).

            Good thing we have a 30 day trial indeed. I'm still waiting...
            Edit: last response from my reseller today is:
            @unknownuser said:

            Trmble hasn't send the new codes to our distributor yet. As soon as they receive them, we will pass them through.

            I can't really believe this or is anyone else experiencing this problem?

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            • J Offline
              JGA
              last edited by

              It took about 2 hrs on from the news release from our resellers - http://www.see-it-3d.co.uk/ for the licenses to be forwarded through on 04/11/2014.

              Regards,
              JGA

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              • sketch3d.deS Offline
                sketch3d.de
                last edited by

                @jga said:

                ...be forwarded through on 04/11/2014.

                we too.

                Norbert

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                • K Offline
                  kaas
                  last edited by

                  Turns out there were more resellers in the Netherlands who were having problems. They blame their distributor. After 3 weeks (21 days) I know one reseller that started passing codes. Later that week (25 days) mine came through.

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