Who said SketchUp doesn't need to be 64 bit?
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By the way... I have recently received a 250MB SKP file from an user who couldn't render it. I was surprised to learn that I couldn't even open that file in Vista 32bit. I thought it was corrupted. So I have downloaded it once again. No luck. I was only able to view it in Win7 64bit. An attempt to render the whole model was obviously not even considered by me.
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When you say you couldn't even open it, what happens? Do you get a BugSplat? If so, did you submit it?
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@tt_su said:
When you say you couldn't even open it, what happens? Do you get a BugSplat? If so, did you submit it?
No good news Thomas. When I open the file SU loads it and quickly reaches ~1.8GB+ memory usage which combined with a space occupied by the system fills up whole memory. Windows message comes up then saying that SU stopped working. BugSplat didn't even have a chance to catch the exception.
Going 64bit is a must, no matter how long it will take you. There is no excuse.
Just a side-note. It is not a model of an airport, large terrain, hospital. It is just a house with all furniture and appliances inside.
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Can you email or PM me that model for debugging please?
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@tomasz said:
I was surprised to learn that I couldn't even open that file in Vista 32bit. I thought it was corrupted. So I have downloaded it once again. No luck. I was only able to view it in Win7 64bit.
Was this on the same machine? Vista 32bit crashed with memory usage at around 1.8GB but Windows 64bit - same machine - worked?
How much system RAM does the machine has?
1.8GB sounded much just by loading a SketchUp model. Does that happen with extensions disabled? -
@tt_su said:
Can you email or PM me that model for debugging please?
No. It is a model of one of our customers.
@tt_su said:
Was this on the same machine? Vista 32bit crashed with memory usage at around 1.8GB but Windows 64bit - same machine - worked?
How much system RAM does the machine has?
1.8GB sounded much just by loading a SketchUp model. Does that happen with extensions disabled?Machine #1
Vista 32 (4GB installed, 3.0GB available)
Machine #2
Win7 64 12GBI guess the scenario was following: the model created on 64 bit machine, right at the memory limit. It simply crashes on 32bit system due to lack of additional few hundreds of MB.
I have done it especially for you - yes, it happens with no single plugin installed. I have even taken a screenshot with a cursor showing the position when SU silently crashed.
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On a second run for the obvious crash due to lack of memory I have received this:
I have answered Yes... although I wasn't 100% sure whether it was asking "Do you want to format
drive?" 
.Edit: Whole model loaded into SU in Win7 64 requires 2.1GB for SU process.
It won't fit into 3.0GB with a system no matter what.But you can easiy imagine that rendering it inside SU is not an option, when the model itself occupies quite a lot.
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@tomasz said:
Edit: Whole model loaded into SU in Win7 64 requires 2.1GB for SU process.
It won't fit into 3.0GB with a system no matter what.But you can easiy imagine that rendering it inside SU is not an option, when the model itself occupies quite a lot.
Yea, sounds like a tough model. Though not that 64bit SU would help for that machine when it's 32bit OS and have only 3GB RAM.
I still find it surprising for a model to consume so much memory. I'd like to investigate what causes it.@tomasz said:
But you can easiy imagine that rendering it inside SU is not an option, when the model itself occupies quite a lot.
You mean having the render process inside the SketchUp.exe process? That's not something we would recommend any way.
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@tomasz said:
@tt_su said:
Can you email or PM me that model for debugging please?
No. It is a model of one of our customers.
I fully understand that you, Tomasz, can't send the model to Thomas, but wouldn't you be able to ask the "customer"...??
You could point him/her to this thread and then the conversation could continue between the "customer" and "Trimble" directly... -
@frederik said:
wouldn't you be able to ask the "customer"...??
No worries. I am already in contact with Thomas.
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