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    Who said SketchUp doesn't need to be 64 bit?

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    • T Offline
      tomasz
      last edited by

      By the way... I have recently received a 250MB SKP file from an user who couldn't render it. I was surprised to learn that I couldn't even open that file in Vista 32bit. I thought it was corrupted. So I have downloaded it once again. No luck. I was only able to view it in Win7 64bit. An attempt to render the whole model was obviously not even considered by me.

      😞

      Author of [Thea Render for SketchUp](http://www.thearender.com/sketchup)

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      • tt_suT Offline
        tt_su
        last edited by

        When you say you couldn't even open it, what happens? Do you get a BugSplat? If so, did you submit it?

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        • T Offline
          tomasz
          last edited by

          @tt_su said:

          When you say you couldn't even open it, what happens? Do you get a BugSplat? If so, did you submit it?

          No good news Thomas. When I open the file SU loads it and quickly reaches ~1.8GB+ memory usage which combined with a space occupied by the system fills up whole memory. Windows message comes up then saying that SU stopped working. BugSplat didn't even have a chance to catch the exception.

          Going 64bit is a must, no matter how long it will take you. There is no excuse.

          Just a side-note. It is not a model of an airport, large terrain, hospital. It is just a house with all furniture and appliances inside.

          Author of [Thea Render for SketchUp](http://www.thearender.com/sketchup)

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          • tt_suT Offline
            tt_su
            last edited by

            Can you email or PM me that model for debugging please?

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            • tt_suT Offline
              tt_su
              last edited by

              @tomasz said:

              I was surprised to learn that I couldn't even open that file in Vista 32bit. I thought it was corrupted. So I have downloaded it once again. No luck. I was only able to view it in Win7 64bit.

              Was this on the same machine? Vista 32bit crashed with memory usage at around 1.8GB but Windows 64bit - same machine - worked?
              How much system RAM does the machine has?
              1.8GB sounded much just by loading a SketchUp model. Does that happen with extensions disabled?

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              • T Offline
                tomasz
                last edited by

                @tt_su said:

                Can you email or PM me that model for debugging please?

                No. It is a model of one of our customers.

                @tt_su said:

                Was this on the same machine? Vista 32bit crashed with memory usage at around 1.8GB but Windows 64bit - same machine - worked?
                How much system RAM does the machine has?
                1.8GB sounded much just by loading a SketchUp model. Does that happen with extensions disabled?

                Machine #1
                Vista 32 (4GB installed, 3.0GB available)
                Machine #2
                Win7 64 12GB

                I guess the scenario was following: the model created on 64 bit machine, right at the memory limit. It simply crashes on 32bit system due to lack of additional few hundreds of MB.

                I have done it especially for you - yes, it happens with no single plugin installed. I have even taken a screenshot with a cursor showing the position when SU silently crashed.


                SUVista32-Crash-NoSufficientMemory.png

                Author of [Thea Render for SketchUp](http://www.thearender.com/sketchup)

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                • T Offline
                  tomasz
                  last edited by

                  On a second run for the obvious crash due to lack of memory I have received this:
                  SUVista32-Crash-Error-SecondRun.png
                  I have answered Yes... although I wasn't 100% sure whether it was asking "Do you want to format πŸ˜„ drive?" πŸ˜‰.

                  Edit: Whole model loaded into SU in Win7 64 requires 2.1GB for SU process.
                  It won't fit into 3.0GB with a system no matter what.

                  But you can easiy imagine that rendering it inside SU is not an option, when the model itself occupies quite a lot.

                  Author of [Thea Render for SketchUp](http://www.thearender.com/sketchup)

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                  • tt_suT Offline
                    tt_su
                    last edited by

                    @tomasz said:

                    Edit: Whole model loaded into SU in Win7 64 requires 2.1GB for SU process.
                    It won't fit into 3.0GB with a system no matter what.

                    But you can easiy imagine that rendering it inside SU is not an option, when the model itself occupies quite a lot.

                    Yea, sounds like a tough model. Though not that 64bit SU would help for that machine when it's 32bit OS and have only 3GB RAM.
                    I still find it surprising for a model to consume so much memory. I'd like to investigate what causes it.

                    @tomasz said:

                    But you can easiy imagine that rendering it inside SU is not an option, when the model itself occupies quite a lot.

                    You mean having the render process inside the SketchUp.exe process? That's not something we would recommend any way.

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                    • FrederikF Offline
                      Frederik
                      last edited by

                      @tomasz said:

                      @tt_su said:

                      Can you email or PM me that model for debugging please?

                      No. It is a model of one of our customers.

                      I fully understand that you, Tomasz, can't send the model to Thomas, but wouldn't you be able to ask the "customer"...?? πŸ˜•
                      You could point him/her to this thread and then the conversation could continue between the "customer" and "Trimble" directly...

                      Cheers
                      Kim Frederik

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                      • T Offline
                        tomasz
                        last edited by

                        @frederik said:

                        wouldn't you be able to ask the "customer"...?? πŸ˜•

                        No worries. I am already in contact with Thomas.

                        Author of [Thea Render for SketchUp](http://www.thearender.com/sketchup)

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