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    Layers, Entity Info, Preferences boxes wont show

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • ashscottA Offline
      ashscott
      last edited by

      When I try to display layers or entity info, sketchup freezes - windows task manager registers as still running but it is non-functional.....

      I re-installed sketchup last week to fix this bug but I dont want to have to re-install every week.

      I once managed to fix it by going to Preferences and resetting the work space but now opening Preferences results in the same freezing issue.

      Anyone else experienced this? Anyone know whats causing it?

      Tech deets:
      sketchup8pro
      windows 7 64 bit
      have been running many plugins for a long time without fault....

      Just some stuff I do with Sketchup.

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      • BoxB Offline
        Box
        last edited by

        Have you used more than one monitor and changed the setup recently?
        Often when you change screens around the dialogs get lost on a screen that isn't there anymore and it doesn't freeze as such, it's just wanting you to hit ok or cancel. Sometimes resetting the workspace fixes it, Tig has a Regedit to do it, but I change the position of the monitors till I find the offending box.

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        • ashscottA Offline
          ashscott
          last edited by

          Yeah I tried that - the multiple screens could be the problem but I couldn't find the dialog boxes anywhere so I think it is more complicated than you describe. How do I get hold of Tig's Regedit?

          Just some stuff I do with Sketchup.

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          • M Offline
            mwm5053
            last edited by

            Give this a try. Go to pref under SU menu and select Workspace reset workspace has worked for me before.

            Edit You tried that didn't see that.

            2011 iMac
            SU 2015 Pro, 2017 Make
            V2 Twilight
            macOS Sierra 10.12.5

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            • BoxB Offline
              Box
              last edited by

              Try this . http://sketchucation.com/forums/viewtopic.php?f=15%26amp;t=50344

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              • ashscottA Offline
                ashscott
                last edited by

                Thanks Box, going through Tig's instructions for editing the preferences window worked

                Just some stuff I do with Sketchup.

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                • M Offline
                  msieben
                  last edited by

                  I had the same problem working in a Laptop and another monitor connected to it. I could not even see the window "Preferences", so it was impossible to "Reset Workspace".

                  I found just one solution: Disconnect the external monitor, then all windows were shown in the laptop screen.

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