3D connexion Space Mouse Pro - problems
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I bought one a few months ago and the standard driver did not work at all. Support walked me through installing their beta version. It will work and then suddenly stop (last time it stopped when I saved my drawing). It does seem to work with everything else but I bought it for SU.
BTW I use a Mac as well -
Hi, I'm also on mac, three different ones to be precise, on my imac at home its been working great then suddenly stopped after opening a sketch up file emailed to me, the work mini worked good then slowed up to be painful, my mac laptop just refuses to even try, the demo works fine on the iMac and mini, they all have the beta version loaded and the same sketch up 8, has anyone herd anything because the bloody things driving me mad with the heavy workload i have at present. Darren
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Hi Darren,
I'm in email contact with their support, they are aware of the problems, the 'Mac' developer was away, so I'm waiting for them to get back to me. I'll let you know their reply. But it is all very frustrating eh? Best regards, Sally -
Hi all,
I have received this response today from the technical support team at 3d connexion, I haven't had the chance to try it yet, but thought I would share it with you.
"Hi Sally,
thank you for your patience. I have an answer now.
First delete all the com.3dconnexion files in the hidden Library folder.
To access this folder, leftclick on "Go" in the Mac menu, then press and
hold the Alt key. A new MenuItem will appear - Library.
There open the preferences and delete all files that have a 3dconnexion in
it. (This is the place where the buttonmapping is saved)Please check if SketchUp doesn't, in the SketchUp PlugIn folder
(Library/Application Support/Google SketchUp 8/SketchUp/plugins/)
that the 3DxSketchUp.bundle.plug and the 3DxSketchUp.rb is in there. (These
two files are for the navigation in SketchUp)Then install the plugins again via the 3Dconnexion preferences. The files
should be back again. Just make some short changes in the SketchUp Profile
in the 3Dconnexion preferences. Now check the hidden Library folder again,
to make sure a new com.3dconnexion file was created.The next step is to reboot the system and start SketchUp again. Is the
navigation still working? Check if files in the SketchUp plugin folder are
still there. Also check if the config file (com.3dconnexion...) file is
still there. "I'll try this tomorrow, but as I've tried similar things before, and have had temporary success but then it's stopped working again, I'm not holding my breath!
Best regards, Sally
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Thanks for the update Sally. Can you let us know how you get on?
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Hi all,
I just did exactly what the technical support team suggested, and IT STILL DOES NOT WORK!!!! Grrr!
So it's back to them, I'll keep you posted.
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Well after being passed up the chain, over 28 emails to and from me and lots of delays.....it is now working. I had to download the latest driver (10.0.10) which is still in beta, but due to be released soon. So all seems to be OK, finally! Now at least I'll get a chance to use it!
If you want to download this driver, go here http://www.3dconnexion.com/labs
My patience was wearing thin, let's hope it works consistently now! Or I will be asking for my money back.
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Thanks for keeping us posted Sally. Fingers crossed it keeps going well for you.
Mike
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@sally said:
Well after being passed up the chain, over 28 emails to and from me and lots of delays.....it is now working. I had to download the latest driver (10.0.10) which is still in beta, but due to be released soon. So all seems to be OK, finally! Now at least I'll get a chance to use it!
If you want to download this driver, go here http://www.3dconnexion.com/labs
My patience was wearing thin, let's hope it works consistently now! Or I will be asking for my money back.
Hurrah!! my 3D Connexion Space Mouse now works in SKP 2013. Thanks Sally
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