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    Text Chopped Off in Export/2D Graphic...

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • K Offline
      kjacob
      last edited by kjacob

      Hi Folks,

      I looked around the forums and could find no advice on this "bug", so here goes...

      When I export a scene that has a number of Text-tool-generated text callouts, and a resolution of greater than 1600 pixels, some of that text is chopped off in the resulting file.

      Please see the attached files:
      File1 shows the export at "view size" setting in export dialog
      File2 shows the export at "1600" setting
      File3 shows the export at "2000" pixel setting, WITH THE PROBLEM

      (Note: File3 was resized outside of SU to bring it to the maximum 1600 pixel size for this forum.)

      Why can't I export at higher resolutions than 1600 without getting this problem with text???

      PLEASE HELP!!!

      Thank you.

      Ken


      View Size setting: no problem


      1600 pixel setting: no problem


      2000 pixel setting, SHOWING PROBLEM

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      • GaieusG Offline
        Gaieus
        last edited by

        Ken, forgot the attachment.

        Gai...

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        • jeff hammondJ Offline
          jeff hammond
          last edited by

          try selecting all the text then grouping it. then expirt

          dotdotdot

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          • K Offline
            kjacob
            last edited by

            Jeff,

            Thanks for the super quick reply.

            I tried grouping the text and re-exporting at 2000 and the problem disappears.

            This is a workaround for which I am very grateful.

            There are complications in that the text is often already grouped with non text items, so I will have to go through all the scenes, ungroup, then re-group just the text? Any easier way?

            Ken


            2000 setting, With Jeff's Fix

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            • jeff hammondJ Offline
              jeff hammond
              last edited by

              @kjacob said:

              Jeff,

              Thanks for the super quick reply.

              I tried grouping the text and re-exporting at 2000 and the problem disappears.

              This is a workaround for which I am very grateful.

              There are complications in that the text is often already grouped with non text items, so I will have to go through all the scenes, ungroup, then re-group just the text? Any easier way?

              Ken

              not that i've found yet.. and i've been in your position before (having text inside of groups then needing to bring all the text out in order to group it together for exporting).. it's super annoying and i personally think this is a bug in sketchup..

              basically, i always keep text as raw geometry now if i foresee the need to export it so i'll be able to group it all at once.

              dotdotdot

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              • K Offline
                kjacob
                last edited by

                Hello Again,

                I did the text grouping and this helps.

                However, I've discovered another text-cutoff problem with a single line of text (nothing to group).

                File1 shows the export at 1600 pixels.
                File2 shows the export at 4196 pixels.

                Does anyone know how I can work around this bug if I want the higher resolution???

                Thanks.


                At 1600 resolution: no problem


                At 4196 resolution: SHOWING PROBLEM

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                • K Offline
                  kjacob
                  last edited by

                  @unknownuser said:

                  basically, i always keep text as raw geometry now if i foresee the need to export it so i'll be able to group it all at once.

                  Hi Jeff,

                  What do you mean by "raw geometry"?

                  Ken

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                  • jeff hammondJ Offline
                    jeff hammond
                    last edited by

                    @kjacob said:

                    However, I've discovered another text-cutoff problem with a single line of text (nothing to group).

                    you can group single entities via the keyboard shortcut or the Edit menu.

                    dotdotdot

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                    • jeff hammondJ Offline
                      jeff hammond
                      last edited by

                      @kjacob said:

                      @unknownuser said:

                      basically, i always keep text as raw geometry now if i foresee the need to export it so i'll be able to group it all at once.

                      Hi Jeff,

                      What do you mean by "raw geometry"?

                      Ken

                      I just mean geometry (or text in this case) that isn't inside any groups or components.

                      just raw stuff sitting on the default layer. I suppose there's a proper word to describe what I mean but I don't know what that is πŸ˜„

                      dotdotdot

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                      • K Offline
                        kjacob
                        last edited by

                        Sadly, if I make a "group" of the single text entity in the scene above, the cut off text remains.

                        So, for the moment, I'm stuck with unusable exported images.

                        Bummer.

                        Ken

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                        • jeff hammondJ Offline
                          jeff hammond
                          last edited by

                          @kjacob said:

                          Bummer.

                          agree!

                          the grouping work around is finicky and you'll sometimes have to mess around with it further.. (relocating the text a little bit.. including hidden text inside the group in order to get a print or export.. etc.)

                          this isn't anything new in sketchup and has been a problem for as long as i can remember.. i wish google would fix it.

                          dotdotdot

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                          • K Offline
                            kjacob
                            last edited by

                            What's really weird is that ALL these problems disappear if I stay within 1600 pixels.

                            But that resolution isn't great.

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                            • EarthMoverE Offline
                              EarthMover
                              last edited by

                              Thanks for the tip Jeff. Been banging my head for the past hour trying to fix these callouts. Grouping worked. I should always know to check here first!!

                              3D Artist at Clearstory 3D Imaging
                              Guide Tool at Winning With Sketchup
                              Content Creator at Skapeup

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