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    Distorted Sang

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • honoluludesktopH Offline
      honoluludesktop
      last edited by

      When I originally opened Su7, Sang's colors were distorted. Turning off hd'ware acceleration resolved this, so I assumed that the upgrade from Su6 obsolete my on board graphics adapter. I leave acceleration on anyway, otherwise modeling is too slow.

      I just noticed that when I added certain components (for example 2D_Boy_Walking, but not 2D_Girl_BackPack (in that case both component colors were distorted)) to keep Sang company, his colors corrected until the system was shut down. When I attempted to exported the image of distorted Sang, the export was OK.

      Is this a bug? Any suggestions?

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      • snicoloS Offline
        snicolo
        last edited by

        One thing to try would be to get the latest graphic driver for your video card. This kind of issue usually depends on the interaction between SU7 openGL and the graphic card driver. Before you update the driver make sure to save the old one somewhere, so that you can roll back to the old one if the new one does not improve the situation.

        I hope this helps.
        Simone.

        Simone Nicolo
        QA Manager
        http://www.sketchup.com

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        • snicoloS Offline
          snicolo
          last edited by

          Detailed instruction can be found here
          http://sketchup.google.com/support/bin/answer.py?answer=36254

          thanks.
          Simone.

          Simone Nicolo
          QA Manager
          http://www.sketchup.com

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          • honoluludesktopH Offline
            honoluludesktop
            last edited by

            Just checked it, my driver was/is current. No problem until I went from SU6 to SU7.

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            • snicoloS Offline
              snicolo
              last edited by

              Since turning HW acceleration off fixes the problem, my guess is that the video card you have does not support OpenGL v1.5+ .

              Can you let me know which video card you have and the driver version?
              instructions here: http://sketchup.google.com/support/bin/answer.py?answer=36253

              Also you can try the steps here:
              http://sketchup.google.com/support/bin/answer.py?answer=39694&topic=13710

              Let me know if this works.
              thanks.
              Simone.

              p.s. a list of compliant OpenGL card can be found here

              Simone Nicolo
              QA Manager
              http://www.sketchup.com

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              • honoluludesktopH Offline
                honoluludesktop
                last edited by

                Makes sense, what version of OpenGL did SU6 support? But guess that's not the point so it doesn't matter.

                The offending computer is at another physical site. I will post the info you requested later, but any speculation on why inserting certain components (see initial post) corrects the system's video display?

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