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    Serial number issues

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    • T Offline
      Tim M
      last edited by

      This is very odd. I attempted to upgrade to Pro 7 this morning and when I gave Google my serial number I received this reply (serial number has already been upgraded). No it hasn't. That is what I am trying to do. My office has two licenses. I tried the very same upgrade on another computer with a different serial number with no problem. One of us now has SU 7 but I am the odd man out.

      Has this happened to anyone else? I submitted a report to Google but no reply.
      Thanks,
      Tim ❓

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      • Chris FullmerC Offline
        Chris Fullmer
        last edited by

        Maybe you have a beta tester secretly working in your office and he already upgraded one computer?

        Chris

        Lately you've been tan, suspicious for the winter.
        All my Plugins I've written

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        • T Offline
          Tim M
          last edited by

          I wish it was that easy. This is bizarre. My credit card is burning a hole in my hand.

          @chris fullmer said:

          Maybe you have a beta tester secretly working in your office and he already upgraded one computer?

          Chris

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          • J Offline
            JuanV.Soler
            last edited by

            are you in Vista ?
            if so you have to run the program as an administrator to license, otherwise no chance.

            ,))),

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            • T Offline
              Tim M
              last edited by

              No, I am on a Mac. The other license was also Mac.

              @juanv.soler said:

              are you in Vista ?
              if so you have to run the program as an administrator to license, otherwise no chance.

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              • DanielD Offline
                Daniel
                last edited by

                Are you sure you gave them the correct number? You might ask them to resend the licensing e-mail to you.

                My avatar is an anachronism.

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                • T Offline
                  Tim M
                  last edited by

                  Did that too and they sent me the same number I had, very weird.

                  @daniel said:

                  Are you sure you gave them the correct number? You might ask them to resend the licensing e-mail to you.

                  I re-read the instructions and saw that to upgrade all you needed was an earlier serial number. Since they didn't accept my Pro 6 number, I got my Pro 5 number out and was finally able to upgrade. I was a little disappointed that no one at Google responded when I contacted them through the SU website. At least here I know folks are listening.

                  I am up and running. Thanks for the feedback.
                  Tim

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                  • DanielD Offline
                    Daniel
                    last edited by

                    As far as the google people not responding, my guess is they are busy since they just released version 7 and they are getting a lot of inquiries.

                    My avatar is an anachronism.

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                    • J Offline
                      JuanV.Soler
                      last edited by

                      That was clever 😄
                      Cheers

                      ,))),

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