Serial number issues
-
This is very odd. I attempted to upgrade to Pro 7 this morning and when I gave Google my serial number I received this reply (serial number has already been upgraded). No it hasn't. That is what I am trying to do. My office has two licenses. I tried the very same upgrade on another computer with a different serial number with no problem. One of us now has SU 7 but I am the odd man out.
Has this happened to anyone else? I submitted a report to Google but no reply.
Thanks,
Tim
-
Maybe you have a beta tester secretly working in your office and he already upgraded one computer?
Chris
-
I wish it was that easy. This is bizarre. My credit card is burning a hole in my hand.
@chris fullmer said:
Maybe you have a beta tester secretly working in your office and he already upgraded one computer?
Chris
-
are you in Vista ?
if so you have to run the program as an administrator to license, otherwise no chance. -
No, I am on a Mac. The other license was also Mac.
@juanv.soler said:
are you in Vista ?
if so you have to run the program as an administrator to license, otherwise no chance. -
Are you sure you gave them the correct number? You might ask them to resend the licensing e-mail to you.
-
Did that too and they sent me the same number I had, very weird.
@daniel said:
Are you sure you gave them the correct number? You might ask them to resend the licensing e-mail to you.
I re-read the instructions and saw that to upgrade all you needed was an earlier serial number. Since they didn't accept my Pro 6 number, I got my Pro 5 number out and was finally able to upgrade. I was a little disappointed that no one at Google responded when I contacted them through the SU website. At least here I know folks are listening.
I am up and running. Thanks for the feedback.
Tim -
As far as the google people not responding, my guess is they are busy since they just released version 7 and they are getting a lot of inquiries.
-
That was clever
Cheers
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login
Advertisement