Licence-Release-Problem
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Hi Team Sketchucation,
I have purchased quite a few extensions (mostly Fredos…) and am having the following problem.
In theory one can release seats if a computer does not exist any longer and so on. However some of my seats do not have the checkbox. I can't figure out why. I also don't really know what computer these might habe been on. What can I do in a situation like this? This effects quite a few of my licences, see screenshot.
I couldn't find a support-adress so I am trying this forum.
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@Napper support@sketchucation.com would be a way to reach us via email.
The reason for the absence of checkboxes is that devices didn't update Sketchucation Tools to 4.3.1 or above. We introduced online seat management during this release cycle.
Send me an email and we'll sort it out for you.
But to help expedite things please upgrade all your current device to Sketchucation Tools 4.4+. You need to be in position to manage seats before we can look at older devices.
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@Rich-O-Brien Thanx Dude!
I'll check send you an E-Mail!!
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