Simlab Soft

Bob_CP

Last year, I purchased the Simlab Soft IFC importer plugin. It was an annual subscription purchase. Another reason to dislike software as subscription. It didn't seem to work in the manner I wanted, so a month or two later, I cancelled the subscription.

I find just the other day that they billed me for the annual subscription fee, so I requested a cancellation of the software (for the 2nd time now) and to refund my money.

I receive an email that they cannot / will not refund my money for the cancelled subscription. I sent them a screen shot of the cancellation confirmation, but still, they won't refund my money.

I have disputed the transaction with my bank, so I'm sure it will be resolved as I need.

But, obviously, Simlab is a disreputable company. I would advise staying away from any of their plugins.

rv1974

What was written in agreement? I doubt you have the right to cancel after 2 month of using it. Besides, almost for sure there is trial period to decide

Rich O Brien

@rv1974 I think Bob's issue is that he cancelled initially but it renewed.

@Bob_CP You're not going to get any resolution here on this. Try their contact form or Discord. You may just have gotten a canned response. Ashraf, who used to run that gig, is a genuine guy so get a dialog going.

Bob_CP

@Bob_CP
UPDATE: The Simlab Soft rep finally discovered and confirmed that I'd canceled my subscription last year, as I'd tried to tell her. They have refunded my sub cost. I'm happy to report that they did the right thing.

Bob_CP

@Rich-O-Brien
Love the Dude icon, Rich. Probably my all time favorite movie.

As I've noted in my update, they ended up doing the right thing.

Bob_CP

@rv1974
Canceling didn't equate to refund of amount paid, nor did I expect it to. Only to prevent renewal, which ultimately, it did.