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    Classic license auto-renewal

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    • D Offline
      Derek Edison
      last edited by

      This is just a heads up to those of you with classic licenses you have set to auto-renew:

      They don't.

      I had 4 of mine set to auto-renew last week and I let them go to see what would happen. I had to renew manually the day after they expired. I double checked email archives to make sure these were on auto-renew and confirmed my billing profile is set up properly. Messaged support to inquire as the disposition of two more set to renew in May and they replied that they were set to 'off' and I would have to renew manually. No reply when I asked why this happened.

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      • jujuJ Offline
        juju
        last edited by

        sounds a little underhanded to me

        Save the Earth, it's the only planet with chocolate.

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        • Mike AmosM Offline
          Mike Amos
          last edited by

          Underhand seems to be the way they are going.

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          • D Offline
            Derek Edison
            last edited by

            Got a reply finally. They don't know why. It's been forwarded to the 'appropriate teams'.

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