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    SU turns off every 5 minutes

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • A Offline
      aleksandrasnieg
      last edited by

      Hey,
      I have SU 2017 and my friend sent me file created in SU2015. Now, it doesn't matter, what I open SU turns off every 5 minutes...
      I tried to find help on forums and I've tried almost everything - reinstalled it, installed SU2015, reinstalled plugins, I removed C++ and installed Visual C++ 2015 redistributable. Nothing works, it is still the same.
      Does anybody know what should I do?
      Please, help me.

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      • C Offline
        Charlie__V
        last edited by

        Are you opening the same 2015 file in all instances of SU “shutting down”.

        Describe shutting down in more detail:
        Does SU simply close without any message/error?
        Is there a bugsplat?
        Does it freeze for a while and then close?
        Etc.Etc.

        Have you tried turning off auto-save?

        The more detailed info you provide....the better the help you will receive.

        C

        Precision M1710/Win 7 Pro 64 bit/i-7 6920 Quad core 2.9 Ghz -3.8/16Gb ram/NVIDIA M5000M 8Gb

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