[Plugin][$] Vertex Tools

labaruss

I buy a license... but today the vertex tool doesn't work.
I have a blank panel with the title "Vertex tool license"...
How I can reactivate my license ?

thomthom

@labaruss said:

I buy a license... but today the vertex tool doesn't work.
I have a blank panel with the title "Vertex tool license"...
How I can reactivate my license ?

Hi. Sorry to hear that.

I need some more information though.

What SketchUp version?
What version of Vertex Tools do you have installed?

Also, you are on Windows, right? Windows 7?
Any chance that you are using IE8? If so, then you need to update IE as minimum version for SketchUp and Vertex Tools is IE9.

noldo

Hi Tomtom
I have purchased the plugin, but when i activating a gizmo the soft select radius in measurement dialog appear.
I try moving the vertex when a gizmo is active (using the arrow), and the measurement dialog show the distance, but when i release the gizmo (arrow), the dialog automatically change to soft select radius, and the distance disappear.
I can not move precisely vertex with numerical imput!

Box

Did you try hitting enter to finish.

noldo

@box said:

Did you try hitting enter to finish.

Yes, nothing change!

thomthom

That sounds similar to that another user reported: http://sketchucation.com/forums/viewtopic.php?f=323%26amp;t=29636%26amp;p=604392#p603638

I've yet to figure out the cause of that is. It's high up on the list though.

tuna1957

Downloaded latest version 1.2.7 from SketchUcation store on my desktop and laptop. License window shows blank now. Don't get a prompt to re-enter license key ? What did I do wrong ? Help.... SU 2015 pro , Mac 10.9 and Mac 10.10

thomthom

@tuna1957 said:

Downloaded latest version 1.2.7 from SketchUcation store on my desktop and laptop. License window shows blank now. Don't get a prompt to re-enter license key ? What did I do wrong ? Help.... SU 2015 pro , Mac 10.9 and Mac 10.10

Hm.. I had a couple of reports of this before, but always on Windows. It was either due to old IE version or Windows Defender. But since you have a Mac - this sounds like something new.

Can you open the Ruby Console and report back the results for: $LOADED_FEATURES

Also, can you check your Plugins folder; check if these two files exist:

tt_vertex/ui/js/core.js
tt_vertex/vendor/errorhandler/error_reporter.rbs

(Or, possibly zip up tt_vertex.rb and tt_vertex folder and send it back to me?)

tuna1957

Thomas, here's the ruby console.......

$LOADED_FEATURES
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thomthom

Some files are not loaded. Can you ZIP up the tt_vertex folder in your Plugins folder and send it to me please?

tuna1957

Thomas, sent in a PM .

thomthom

For anyone else wondering, the issue seemed to be that installing a newer version on top of an older (a few versions back) leave an old file around that mess up the loading of the extension.

The quick-fix is to completely remove Vertex Tools and install fresh. But I'll create a patch that will be able to clean this up automatically.

Bob James

While you're at it, how about version 2

bstng

Hi !
I have got a problem with vertex tool, when i use it my sketchup pro 2015 shut down. It's written : Sketchup had a bug splat.

Does anyone know why ?

Thanks for your help.

Bastien

Bob James

@bstng said:

Hi !
I have got a problem with vertex tool, when i use it my sketchup pro 2015 shut down. It's written : Sketchup had a bug splat.

Does anyone know why ?

Thanks for your help.

Bastien

Bastian, can you provide some more detail?
Even though this is your first post, I notice that you've listed your skill level as "intermediate" so I assume you’ve been using SU for some time. This leads me to ask some obvious questions to help us help you.

Is this the first time you've used VT?
If not, do you have any newly installed plugins/extensions that might be known candidates for incompatibility with VT?
What were you doing specifically when the splat happened?
How complex is the object you’re trying to modify?
Does it happen on other models?
What version of VT are you using?
What version of OS are you using?
Does it happen on other models?
Did you submit a “Bug Splat”?
Can you include the .skp you’re working on?

Etc.

thomthom

What Bob just said. With an added question of; does the BugSplat happen when Vertex Tools is the only extension loaded?

Bob James

Thomas,
Before you release VT 2 I need to tell you about a problem I’ve had with VT for a long time (I’ve been using VT for over 5 years so I don’t remember when this first started - I've just lived with it).

It happens on all my Win machines, most recently with SU Pro/Win10 Pro.

When I’m working with repairing large terrains and need to stitch them together, I open VT, hide the gizmo and use the VT move tool rather than the Select tool, to select, one at a time, each point that needs correcting. When I do that, a circle appears around the vertex to be moved. As I continue selecting and moving points one at a time, after a random number of moves VT stops working and I am unable to select the next point with the move tool. To re-activate it I must close VT, then re-open VT, select the VT move tool and continue until VT again stops working.

This happens most often when, because of the number of points to be moved, I need to rotate/move the whole model with my SpaceMouse Pro with VT still active.

thomthom

What version of VT do you currently have installed? V1.2 have an error reporter built in so it should pop up an error dialog where you can submit the error and a message (similar to SU's BugSplat dialog).

Bob James

1.2.10
The program doesn't go into an error state. It's still active, but won't let me select any more vertices.

thomthom

@bob james said:

1.2.10
The program doesn't go into an error state. It's still active, but won't let me select any more vertices.

When this happen, can you open the Ruby Console and see if you get any error messages appearing there?