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    Sketchup crashes upon start.

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    • Dave RD Offline
      Dave R
      last edited by

      Very likely you do have Plays.tv installed since it was packed with a recent Radeon driver update and installed automatically. Many users have reported this same sudden crashing and every one of them have found plays.tv was the culprit. You might have a closer look for it.

      Etaoin Shrdlu

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      • john2J Offline
        john2
        last edited by

        @dave r said:

        Very likely you do have Plays.tv installed since it was packed with a recent Radeon driver update and installed automatically. Many users have reported this same sudden crashing and every one of them have found plays.tv was the culprit. You might have a closer look for it.

        No, I couldn't find any plays tv in my installed programs list. Neither it was found in program files and program Files(x86)  folders.

        I uninstalled raptr application also but I'm still facing this trouble. What's should I do now?

        Sketchup Make 2017 (64-bit), Vray 4.0 , Windows 10 – 64 bit, corei7-8750H, 16GB RAM, Nvidia GeForce GTX 1050Ti 4GB

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        • Dave RD Offline
          Dave R
          last edited by

          You might try rolling back the video drivers to and earlier version.

          Or you might uninstall 64-bit SU and install 32-bit instead. Some users have found that Radeon's motoriously poor OpenGL support creates fewer problems with 32-bit applications.

          Etaoin Shrdlu

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          • john2J Offline
            john2
            last edited by

            @dave r said:

            You might try rolling back the video drivers to and earlier version.

            Or you might uninstall 64-bit SU and install 32-bit instead. Some users have found that Radeon's motoriously poor OpenGL support creates fewer problems with 32-bit applications.

            Rolling back the video drivers to previous version won't solve this trouble as I started facing this when I was on previous version only. That's why I updated my driver.

            Would it be okay that I download "plays.tv" application, install it and then uninstall it to remove any of its previous invisible traces that have been causing trouble?

            Sketchup Make 2017 (64-bit), Vray 4.0 , Windows 10 – 64 bit, corei7-8750H, 16GB RAM, Nvidia GeForce GTX 1050Ti 4GB

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            • Dave RD Offline
              Dave R
              last edited by

              @john2 said:

              @dave r said:

              Would it be okay that I download "plays.tv" application, install it and then uninstall it to remove any of its previous invisible traces that have been causing trouble?

              I don't know. That seems like an odd way to go about it. Maybe find a registry cleaner instead.

              Try going back to 32-bit SketchUp and see what happens.

              Etaoin Shrdlu

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              • john2J Offline
                john2
                last edited by

                @dave r said:

                @john2 said:

                @dave r said:

                Would it be okay that I download "plays.tv" application, install it and then uninstall it to remove any of its previous invisible traces that have been causing trouble?

                I don't know. That seems like an odd way to go about it. Maybe find a registry cleaner instead.

                Try going back to 32-bit SketchUp and see what happens.

                Sketchup 2015 - 64 bit is running fine. I'm downloading 32 bit version of 2016. I'll post the results soon.

                I have piriform CCleaner for cleaning registry and temp files. Should I perform cleaning up of registry with this software?

                Sketchup Make 2017 (64-bit), Vray 4.0 , Windows 10 – 64 bit, corei7-8750H, 16GB RAM, Nvidia GeForce GTX 1050Ti 4GB

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                • Dave RD Offline
                  Dave R
                  last edited by

                  Yes. Try running CCleaner and see what happens.

                  Etaoin Shrdlu

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                  • Dave RD Offline
                    Dave R
                    last edited by

                    Yes. It does sound like some extension is causing the problem. I guess I would install a couple of extensions at a time until you get the crash. Make sure you are installing fresh copies from their source. Do not copy extensions from the old Plugins folder.

                    Etaoin Shrdlu

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                    • john2J Offline
                      john2
                      last edited by

                      @dave r said:

                      Yes. It does sound like some extension is causing the problem. I guess I would install a couple of extensions at a time until you get the crash. Make sure you are installing fresh copies from their source. Do not copy extensions from the old Plugins folder.

                      That's precisely what I was thinking. Here on the forums I was expecting an opinion that would allow me to do "all my plugins in bulk" sorta thing. 😆

                      But one thing I don't understand. I was earlier running an updated sketchup 2016 and did the same default plugins folder thing. I allowed sketchup to create a new default plugins folder and the crash was still happening unlike the present scenario. 😲

                      Sketchup Make 2017 (64-bit), Vray 4.0 , Windows 10 – 64 bit, corei7-8750H, 16GB RAM, Nvidia GeForce GTX 1050Ti 4GB

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                      • john2J Offline
                        john2
                        last edited by

                        Okay, now the situation is that I found an old setup of sketchup 2016 (version 16.0.19912 - 64 bit). I installed it and it ran fine. My plugins folder was renamed as "plugins_latest". Okay so far so good. I renamed the folder back to plugins, and sketchup still started. I closed it and restarted it again. Then it crashed with the same "amd driver has crashed and recovered error"

                        Now I renamed my plugins folder back to "plugins_latest". Now sketchup as usual created a new default plugins folder and now its running fine. I also did registry cleaning with CCleaner.

                        I think the culprit is some plugin that crashes sketchup.

                        What should I do now?

                        Sketchup Make 2017 (64-bit), Vray 4.0 , Windows 10 – 64 bit, corei7-8750H, 16GB RAM, Nvidia GeForce GTX 1050Ti 4GB

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