BuildEdge PLAN 3.0 Now Available!

unearthed

This looks like it could really save me some time, but this is a worry:

Unfortunately, we do authorize the software

I live/work in a remote location with local satellite access (which is not 100% reliable) I never purchase software that needs to handshake on startup or requires a livelink. So...is BuildEdge still like this?

unearthed

Waiting, wainting...still no answer since last week AND I sent the same query as an email.

aarondietzen

Hi Unearthed,

Sorry, I don't regularly read through this forum looking for posts about BuildEdge. Also, as luck (bad luck, that is) our "Contact Us" page is broken and we are not receiving emails! For future reference, submitting a ticket to Help Desk through our main site is the best way to get in touch with us.

As to your question, as of now, we are using the same security as we were before. You will need to be connected to the internet to initially authorize. After that, it will attempt to check in every few weeks to verify that you have not moved the security.

As long as you have a connection at install and are connected occasionally as you run, you should be good!

Thanks,
Aaron

pbacot

That is great-- if it actually works. Continuous connection is not given, even when your provider has promised it. Also I have some software that requires me to refresh the license by going to the website, every time I move my laptop to my office or home. Not too nice.

unearthed

Thanks Aaron, that sounds more useable

aarondietzen

Glad that helps, Nigel.

I know that it is not the perfect solution, and that security, of any kind, can be a pain, but we have attempted to create a solution that is as easy as possible and a staff that is quick to respond to customer issues (when our site is not dumping our contact us emails, that is!).

Hopefully security does not cause too many issues for you all,
Thanks,
Aaron

deaneau

What about an Bugfix, since i have pay this i have never work withis

http://sketchucation.com/forums/viewtopic.php?f=15%26amp;t=54995%26amp;start=30#p518098

per email have tell me, that we solve the problem in june or July...now we have August.
the30 day money-backguaranty is end in april. is this service?
have i pay bugs or a plugin? sorry

aarondietzen

Hi Deaneau,

We ARE working on a new version but, as often happens in software development, it is taking a little longer than I had originally hoped.

Judging from the picture above, it looks like you have a corrupted dynamic component.

Submit a ticket to our help desk here: http://www.buildedge.com/help/index.php?a=add

The guys on the help desk should be able to get this fixed and get your windows looking nice again.

Thanks,
Aaron

deaneau

@aarondietzen said:

Hi Deaneau,

We ARE working on a new version but, as often happens in software development, it is taking a little longer than I had originally hoped.

Judging from the picture above, it looks like you have a corrupted dynamic component.

Submit a ticket to our help desk here: http://www.buildedge.com/help/index.php?a=add

The guys on the help desk should be able to get this fixed and get your windows looking nice again.

Thanks,
Aaron

aaron, look march or april, i have send this bug, this is not a corrupted component its more of a bug.
i have only a new document without any other objects. i have have never sent so many bugreports to a developer.

aarondietzen

Hi Deaneau,

Can you Let me know the name that you are submitting these tickets under (you can PM me if you would rather keep that private). I cannot find the issue in our help desk log, so I am wondering if you are having an issue submitting a ticket.

I am sure that, once we get you in touch with our help desk, we can get your issue straightened out and get you running like new.

Sorry for any inconvenience!
Aaron

deaneau

@aarondietzen said:

Hi Deaneau,

Can you Let me know the name that you are submitting these tickets under (you can PM me if you would rather keep that private). I cannot find the issue in our help desk log, so I am wondering if you are having an issue submitting a ticket.

I am sure that, once we get you in touch with our help desk, we can get your issue straightened out and get you running like new.

Sorry for any inconvenience!
Aaron

you and Brendon.S have had answer.. we are working on this problem....

dean

deaneau

All problems with the plug in was solved.

thank you at the marvelous support.

regards dean

donruko

Hi Aaron,

i downloaded the Build edge Plan and installed it on diverent Versions of Sketchup.
it is not possible to test it, allways i get the message "Build Edge pro has expired". 3 years ago i worked with this Plugin and Sketchup 2014, I was very pleased and all worked fine. i also tryed to install my old version, but i think it's not longer working, the last years i had not installed Sketchup and Build Edge plan.
Now i would buy Build edge plan, but when i click on "buy" I will be forwarded to a Domain "http://store.buildedge.com/" Where there is no possibility to buy the Plugin ???
Please send me information how i can buy Build edge plan.
Attached a Mail from 2014 for info.

Sorry my bad englisch, i hope you can help me.

best regards
Rudolf

E-mail from Brendon Studholme 2014

E-Mail from 2014