Buying a new computer?
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Wow! That's not at all my experience. In my case everything was very neatly packaged. It did come with a whole lot of extra parts and a draw string bag of extra cables for the power supply. The Euro-style power cord was still tied up like new. those extra parts weren't a surprise to me after having built several machines myself. There's always extra stuff that looks too good to through away but it never gets used for anything.
The wireless fired up right away and I was off to the races.
I've had nice conversations with several of the guys there. I'm sure they'll help you if you don't get nasty with them.
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Hi Dave,
Glad you didn't have the problems I had. I found that I probably didn't need to go online to get the drivers as the package came with CDs for the motherboard, graphics card, and the SSD.
I'm wondering how JNCS is going to make this "good"? I'm up and running, so I don' think that I need any more help. What I'm contemplating is (a) a cash refund for the $11.98 power cord and a one year extension on the warranty (for a total of 2 years).
I'll let you know what they say.
Frank
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Too bad you aren't closer to me. I'm looking at a pile of about 250 hospital grade Euro-style power cords here.
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Ouch - those parts are pretty stout though. I'm sure all is good. I'm sure they'll do something for you.
That is one thing I do have to say about Origin. They pack the crap out of the machine. The inside is packed with a form fitting piece of plastic wrapped foam and they ship it in a bomber wooden crate........of course I paid $900 more.
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Mine was packed in a very large cardboard box with foam inside. I looked over the box when it arrived and it was in excellent condition.
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@dave r said:
Mine was packed in a very large cardboard box with foam inside. I looked over the box when it arrived and it was in excellent condition.
That's what was also inside the wood box, and when I say foam inside, I mean literally inside the machine. The first instruction is to open the tower and remove the foam insert. This kept everything in its place.
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Update on the JNCS saga: I sent a carefully worded e-mail to thier customer support, asking for help in running all of my problems to ground and getting me a machine that would be reliable and would perform as expceted. Within 20 minutes, I got an e-mail from one of the co-owners of the company, apologizing for the incident, and offering to start from scratch with a new build. I spoke with him today to follow up, and we both agreed that trying to go through a troubleshooting and fixing routine remotely would not be wise, and that the best thing to do would be to start anew. The biggest concern that the owner had was the fact that the hard drive came loose, and if it got banged around with enough force to bend the mounting frame, then the liklihood of premature failure was high, and neither of us wanted this machine to be a constant source of frustration going forward.
So, today, they will begin a new build and do the proper testing and quality assurance checks prior to shipment (the owner said this would the most scrutinized build that they've done in recent memory). They will send it to me second day shipping, and they will also pay for shipment of the original machine back to them. They also will give me an extended warranty of 3 years on the new machine.
So, you were right, they are a solid company and take customer satisfaction seriously, and I think they responded in the best way they possibly could have. While the overall experience for me was not great, what is past is past and it's time to turn the page and move on. I'm sure I'll like the machine very much once it gets to me and I can get it up and running.
Thanks for all of your comments and support.
Frank.
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Put my order in today!
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@l_breault said:
Put my order in today!
Great.
I'm feeling left out, I still have not reached my frigging $$ goal yet, accounts are coming in slow this month.
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My wife had vetoed the idea, but I ended up getting a few large jobs today that were able to justify it.
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I don't mean to brag but I was feeling the need to spend some money. I didn't have near enough expenses last year and my wife was giving me a hard time about that when we were working on the taxes.
It seems to be taking me a long time to switch over to using it. There's so much software to install, yet.
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@dave r said:
I don't mean to brag but I was feeling the need to spend some money. I didn't have near enough expenses last year and my wife was giving me a hard time about that when we were working on the taxes.
It seems to be taking me a long time to switch over to using it. There's so much software to install, yet.
My wife does the taxes and this year I got screwed.
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You can blame our government for that.
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@dave r said:
You can blame our government for that.
I did too many American jobs, normally most of my work is international, last year I picked up a lot of local business.
My wife is one of those folks that believe the IRS is worse than the Russian mob, me I dunno, we can fudge things, her...NO WAY!
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Maybe I need to find some international work. I don't know if I want more, though.
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Hey Solo! Got the chance to read the catchup article only a couple minutes ago, and the hardware configuration sounds excellent. Is the deal still ongoing? Can the product be shipped to Europe? What would be the final price? Thanks a lot!
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Pibuz, if you look at the article in CatchUp again, or read the first part of this thread you'll see it's a US only thing. Apparently no overseas shipping.
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Oh I see, sorry: I must have read too fast!
What a pity! I have to get a new machine, so - just out of curiosity - I'll let you guys know what will be the price of your hardware configuration here in Europe
Thanks! -
I am very interested to get one.
I live in Saudi Arabia, but I have a forwarding Address in New York. I have sent them an email and waiting for their feedback.
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@dave r said:
Pibuz, if you look at the article in CatchUp again, or read the first part of this thread you'll see it's a US only thing. Apparently no overseas shipping.
I'm curious, Dave. Do you know why they won't ship overseas? If it's a cost thing, couldn't they offer overseas shipping for an increased shipping charge? I guess maybe the additional cost might wipe out the savings of buying the machine, but I can't imagine it could be that much.
As for me, I've had to put getting a new machine on hold due to a number of substantial expenses I've had recently. Don't know how long this offer will exist, maybe I can recover in time to snag one.
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