Sketchup Pro 8 Mac crashes on start

mk11 · 1 Feb 2012, 04:50

Hello;
Having an issue with Sketchup Pro 8 (latest version) crashing on Mac OS 10.7.2. Started to happen out of nowhere. Did not install any new plugins. Tried all suggestions I found online, ie deleting all preference files, uninstalling and re-installing app (I did follow steps in help article I found twice - http://support.google.com/sketchup/bin/answer.py?hl=en&answer=40937. Still Sketchup crashes on start... Have a feeling it has something to do with licensing. I can start Layout fine and it will work with the license. Sketchup brings up the licensing startup window (sometimes red, sometimes blue) then crashes. Any suggestions anybody?

Oh... forgot to mention that it works fine on two other computers with same license

Thx,
Marc

Krisidious · 1 Feb 2012, 08:36

that's impossible... Macs don't crash.

hope someone helps you soon. have you tried installing windows and installing sketchup inside of it?

Dave R · 1 Feb 2012, 10:55

Are either of those two other computers accessing the internet and do they have SketchUp running when this problem occurs? If so, that's likely the problem. While you can have SketchUp on multiple computers, you can only run one instance of the program at a time.

mk11 · 1 Feb 2012, 12:57

@Dave - Both other computers are accessing the Internet but are not running Sketchup when this happens.
@Kris - what is windows??

mk11 · 2 Feb 2012, 01:26

Arrgghhhh.. still crashing... It's definitely a license issue - if I install the free version I can run it fine. Emailed SU support and only response I've gotten was uninstall/reinstall which I've already done 5 times at least. Can anyone tell me where the SU license file is located at on the MAC?

mk11 · 2 Feb 2012, 01:34

Ha... just figured it out... so....
When having this sort of licensing issue - in my case su briefly showed either a blue or red startup window and then crashed - hold down the shift key while starting su. You get to startup window - I got a message saying my max number of licenses were exceeded, even though I did not have any other computers running SU at the time. Appears that the license just went missing. I re-entered my license and SU pro is starting fine now... weird.

upssoldier · 5 Feb 2012, 21:06

I was having the same problem; here is what the Sketchup support team sent to me; issue is fixed now:

Uninstall Google SketchUp Pro 8 by visiting our Uninistall instructions. I'm suspicious that the plist preferences file has something to do with the issue as well.
After uninstalling, we suggest repairing disk permissions:
Restart your computer.
Open a Finder window.
Click Applications.
Click Utilities.
Double-click Disk Utility.
Select your hard drive.
Select the First Aid tab.
Click Repair Disk Permissions.
After the permissions are repaired, exit Disk Utility.
Please repeat steps "a" through "i" once more.
Log in to your computer with a user account that has administrative privileges.
Please visit our Google SketchUp Pro page to download the Google SketchUp Pro 8 install file.
When the download completes, double-click on the install file and follow the on-screen instructions.

mariocha · 26 Apr 2012, 19:36

@mk11 said:

Ha... just figured it out... so....
When having this sort of licensing issue - in my case su briefly showed either a blue or red startup window and then crashed - hold down the shift key while starting su. You get to startup window -.

You saved my day ! tx