Problems with PC

Zacchia · 20 Dec 2011, 15:46

Thanks mac1
XP I have in office, at home with the problems Win7

mac1 · 20 Dec 2011, 15:47

Select internet options , advanced tab and at the bottom of the screen is a reset button try that and see if it helps. That sets IE to the default condition.

mac1 · 20 Dec 2011, 15:54

Oops sorry I missed that. I see it is 64 bit. What SKU version do you have and did it work ok before or is it new? There have been some registery issues. Will have to see if I can find the post

Zacchia · 20 Dec 2011, 16:01

@mac1 said:

Select internet options , advanced tab and at the bottom of the screen is a reset button try that and see if it helps. That sets IE to the default condition.

This I already tried!

mac1 · 20 Dec 2011, 16:19

Could not find the registry issue by quick search. Will continue to look. Don't think it fits your case since SU8 was just not starting but you never know?
BTW SU M2 came out recently. SU runs as a 32 bit app on 64 bit machines. Have you checked to see if you did an automatic update recently. I don't think they rolled the version number but you can go to the extension and there is a new tab for plugin installs? If so try an correlate date on the SU file with your problem

Zacchia · 20 Dec 2011, 17:18

Hi
I follow this instruction:
http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9
and now the Fredo's plugin update checker begins to work! But it does not stop now, it is frozen and does not stop searching and an error message is pop up, see images.
also the Thea Exporter works again!
Just downloading files still not working on IE9
IE9 is still installed but a previous version
Maybe I will deinstall it completely
Well my problems have to do with IE and not with SU, this is for sure!
Thanks folks for great support!!

Zacchia · 20 Dec 2011, 17:22

Thanks Tig for answer!
I will do things you recommend when I am at home.
"From scratch"??
The thing with the toolbar was a mistake, this works.
IE9 like told I can not download files anymore
My wife in her profile Outlook crashes since one week to
I will post again when done your tips
see attached the update button

Zacchia · 20 Dec 2011, 17:25

@mac1 said:

Oops sorry I missed that. I see it is 64 bit. What SKU version do you have and did it work ok before or is it new? There have been some registery issues. Will have to see if I can find the post

SU8 pro

Zacchia · 20 Dec 2011, 17:37

@mac1 said:

... and there is a new tab for plugin installs? If so try an correlate date on the SU file with your problem

where is this tab? I use the newest SU 8 version and maybe the problems are since then!

Zacchia · 20 Dec 2011, 19:24

hI have 2 IE9 installed (by default I guess)
1 IE9 32 bit, here I still can not download file
1 IE9 64 bit, here files can be downloaded

Wich one should be used??

mitcorb · 21 Dec 2011, 02:57

I am not sure, but I think the tab mentioned is the one pictured by Gaieus here: http://forums.sketchucation.com/viewtopic.php?f=10&t=41684&p=372689#p371745
So you have XP 64 bit?

Zacchia · 21 Dec 2011, 08:03

Found it, thanks
No I have Win7 64 bit

I am happy that TheaExporter is working again, this was the most important thing I have to thank all of you for the friendly support. Maybe Microsoft make some updates and the rest is working also sometimes...

mitcorb · 21 Dec 2011, 12:26

I am glad you got it to work.
Your Profile and your Signature say XP?

Zacchia · 21 Dec 2011, 13:05

@mitcorb said:

I am glad you got it to work.
Your Profile and your Signature say XP?

Yes, in office where I use it most it is correct
Problems I had at home, there I use Win7

mac1 · 21 Dec 2011, 18:06

Zacchia
I would imagine you are tried of trying to get your system to work, but there is no reason why it should work some times. Maybe if you keep a list of issues and post here when you can then you have a chance of getting the total problem fixed or better yet post your issues on one of the windows 7 support forums. The reason I say either I am not sure "sometimes" implies a SU issue or windows issue. Even though you have w64 SU still runs as a 32 bit application and is still constrained to the 4GB address memory limit and all your device drivers take a bite out of that .Stating what system you have and the graphics adapter( Much better that an intergrated chip set.) would be of interest The reason I asked about the SKU version is they have differing memory size limits. I would hope you have the one that goes to 8GB because then Su has access to much more memory then when it runs on a 32 bit system.It can use 4GB, but on a 32 bit system it can only use 2 GB even if you have 4GB memory installed.( The application and kernel split the 4GB evenly) I am neglecting paging file here.
Just some thoughts for you.

Zacchia · 21 Dec 2011, 22:25

thanks mac1
Yes my system has 8GB memory.