How long for SU Pro 8 upgrade license/authorization?

david. · 13 Nov 2011, 16:32

Yesterday afternoon, I upgraded to SU Pro 8 from SU Pro 7 using the Google SketchUp online store. I received my order confirmation/receipt email almost immediately. I haven't received my new Pro 8 upgrade license/authorization information email. Anyone know how long this is supposed to take? I've never had to wait (almost a day now) for previous upgrades. I know it's the weekend, but isn't this all automated? I'm using the same email account that I've used in the past, so any reply from Google SU shouldn't have been filtered out as spam.

Dave R · 13 Nov 2011, 16:43

I don't believe it is entirely automated. It'll probably come through tomorrow.

baz · 13 Nov 2011, 22:23

Same happened to me last year.
Confirmation email came to my normal email, but the licence info was sent to my Gmail account which I hardly ever use.
Might be worth a look there.
Baz

david. · 15 Nov 2011, 15:35

RESOLVED!

I received my licensing info only after contacting Google SU via the licensing issues link on the SU website. But, I never got the automated version (wasn't in my spam folder, either).