The entity info box doesn't completely open

susangohd · 26 Nov 2010, 06:01

My entity information box doesn't completely open. Also the entity box does not appear on the screen when I right click on a component. I believe it may be corrupt. Any suggestions as to fix this problem?

Thanks.

Here's a screen shot of the entity box. Hope this helps to identify the problem.

/Users/susangohd/Desktop/Screen shot 2010-11-26 at 12.07.48 AM.png

dedmin · 26 Nov 2010, 08:03

Can we see some screen-shots? Seems king of misunderstanding to me.

thomthom · 26 Nov 2010, 08:24

@susangohd said:

Here's a screen shot of the entity box. Hope this helps to identify the problem.

/Users/susangohd/Desktop/Screen shot 2010-11-26 at 12.07.48 AM.png

You must upload the image for us to see. Notice the "Upload attachment" tab under the textbox when you write a post.

susangohd · 26 Nov 2010, 08:42

Here's the file. Please let me know what you think may be the problem. Thanks

thomthom · 26 Nov 2010, 08:52

susangohd · 26 Nov 2010, 09:08

Not sure if you got my reply. I've already tried adjusting the size of the box with the handle, but with no success. Any other ideas--could it be something to do with the preferences? Susan

kmead · 18 Mar 2011, 00:47

I am having this same issue with my new Mac. Late 2010 MacBook Pro with Geforce GT330M 512mb video card.

Unable to fully access the features of the Entity Info box when any line based element is chosen. One can "tab" to the part of the window one cannot see to change a value (such as the number of segments of a circle) and modify the value there and have it take effect.

One can use the size handle feature to increase the window width but cannot increase the vertical size to be able to view the rest of the window.

I have restarted SU. Restarted the computer. Reinstalled SketchUp. Reinstalled the Mac OS using the combo update. To no avail. My old Mac Powerbook has none of these issues, despite having a paltry 128mb of video ram.

I have submitted a bug report, if anyone else is having this issue please send one in as well. I suspect it is a function of the video card in these particular computers relative to the way this window routine is written.

I have also noticed issues with the way the other windows expand under the other panes versus flowing them downward as a group and errors in them staying docked/stuck together.

Thanks