LICENSING ISSUES

Gaieus · 24 Jan 2009, 17:15

Hi Brad,

Leave the pro in trial mode. It will decently downgrade into "eval" (with the features of the free version) after 8 working hours but you can always activate the license afterwards; any time. (Installing the free version ON TOP of the pro wouldn't change anything though)

Keep kicking your vendor's @rse...

If you are concerned with the poor performance, it won't matter if you use the free or pro versions (as they are practically the same) but should check some system problems.

GreenToaster · 24 Jan 2009, 17:37

Thanks

CCD · 24 Jan 2009, 18:32

@gaieus said:

I wouln't worry after a couple of hours only - maybe after a couple of days...

Does the location have any impact of how fast it goes to get licens through? Living on the westcoast of USA.
When I bought my upgrade from SU6 pro to SU7 pro I had an email within the halfhour with the new licens-code.
However, I experience the SU7 pro slower than the previous version and also the component library (from Google/sketchup) is a pain to work with. Can't find as before a complete architecture libraryto download, even though I have used the walk through provided by SketchUp/Google. Any suggestions how to get hold of those libraries.

Have a nice weekend everyone.

Per

Gaieus · 24 Jan 2009, 21:29

@ccd said:

Does the location have any impact of how fast it goes to get licens through? Living on the westcoast of USA.

And I live in Middle Europe... But I don't know how it would be affected by distance. Certainly,during the very first days after the new release, there must've been big traffic at Google's.

Now as for your component libraries; why don't you copy all you used to have (and I suppose still have) from SU 6 to SU 7? (from the components folder under the SU application in Program files).

chippwalters · 28 Jan 2009, 09:40

@gaieus said:

I wouln't worry after a couple of hours only - maybe after a couple of days...

OK, It's going on 5 days now and I still have zero answers from Google. I'm still waiting for my already paid for SketchUp 7 upgrade registration information. I've tried contacting them 4 times now through the contact information they gave in the receipt email. I use Gmail and have checked my SPAM.

Does anyone have a phone number or a different way to get in contact with the Google SketchUp folks? I have to say, I love SketchUp, but I'm quickly growing to hate Google support.

TIA,
Chipp

bmike · 30 Jan 2009, 12:43

@sir said:

you dont have you use bootcamp, you can use a virtual machine instead, so it runs from within the mac interface...

but thats off topic.

i havet upgraded to v7 yet as i detest the fact that they'de made it backwards incompatable

i have v6 and v7. didn't realize they weren't backwards incompatible... until i send files to folks with only v6. but i need the options to play with the dyn components and i'm enjoying (somewhat) the improvements in layout.

i'll try running it via vmware fusion - is that what you are doing?
i'll still need to boot into xp for autocad when i need to do some heavy lifting on the 3d side. until i test my worst case i won't know if an emulator will be 'good enough' for me.

that said - google finally responded and set me up with their 'sales' number for when i need to contact them about handing over $50 to transfer my license from PC to Mac.

Gaieus · 30 Jan 2009, 16:14

While SU 7 files aren't backward compatible, you can always save your file in SU 6 format from SU 7. Certainly dynamic components wouldn't work in SU 6.

GreenToaster · 30 Jan 2009, 16:48

About two weeks ago I followed the link from Google SketchUp's Web site to the vendor providing upgrades to SU 7 Pro, Academic Superstore. I paid $10 for 2nd day delivery of Google Sketchup and have not received anything - no license, no documentation, nothing. They did, of course, charge me $10.

What is going on?

I guess I have to take this up with the vendor, but what am I supposed to be getting? Did Google check out this vendor before putting them on the Google Web site as a source of obtaining the educational upgrade? Shouldn't they at least send me an authorization code by now? Why are they charging me shipping - am I supposed to obtain some materials in return for this purchase?

Thus far, the upgrade path provided by Google is not working out - at all.

Gaieus · 30 Jan 2009, 16:54

Hi Brad,

Definitely start chasing your vendor. He's supposed to issue the license. Not a big deal: four lines in an email.

GreenToaster · 31 Jan 2009, 23:44

@unknownuser said:

Not a big deal: four lines in an email.

I sent the four lines in an email.

They sent an automated reply indicating they're so busy, it may take five business days to respond to my email inquiry. Based on my transaction thus far, it appears that Academic Superstore doesn't run a very high quality operation.

Gaieus · 1 Feb 2009, 07:44

The four lines I mentioned should be sent from them...

Indeed it's annoying that they aren't too busy when ripping your credit card off only when they should provid the serice on their side.

plot-paris · 6 May 2009, 13:22

strange thing happened to me: I bought an Educational license for SketchUp 7 some months ago. it worked perfectly fine. yesterday I installed Windows 7 RC1. I installed SketchUp, but now the license doesn't work anymore.
every time I enter the license information it and hit enter, it simply tells me that I have got four hundred and something minutes left for evaluation...

any idea why that is?

solo · 6 May 2009, 13:28

Are you using Vista? if yes try running as administrator, I had a similar issue.

plot-paris · 6 May 2009, 13:44

fantastic. that did the trick. should have thought of that. thanks a lot, Solo!

Gaieus · 6 May 2009, 16:15

@plot-paris said:

yesterday I installed Windows 7 RC1

@solo said:

Are you using Vista?

Anyway, from this point of view (as Win 7 can be considered a "tweaked Vista" they probably work the same way.

plot-paris · 7 May 2009, 07:00

thats why many call Windows 7 "Vista as it should have been"

but honestly, it is quite a bit faster than Vista. and more reliable. and less power consuming. I even experienced that SketchUp starts up a lot quicker with Win7. and the screen getting all white when you execute a complex process and then try to use the mouse doesn't happen as often anymore...

Gaieus · 7 May 2009, 10:08

So it goes blank when you try to use the mouse?
Fortunately using the mouse is a rare occasion in SU

plot-paris · 7 May 2009, 12:49

oh no, I didn't make myself clear there. it doesn't go blank.

in the past I quite often experienced the SketchUp screen going white when you try to use the mouse while a complex process is running (e.g. running sandbox tool on a huge dxf file). now with Win 7 that doesn't happen anymore... or at least not that often

Gaieus · 8 May 2009, 10:47

I was just joking, Jakob.

BTW glad you see you back (a bit more often?)

plot-paris · 9 May 2009, 21:22

thanks. haven't had much time lately to drop by. its the final semestre for me and I am rather busy. will of course post some images once my first ideas are on paper/SketchUp, to get your opinion.