Sketchup 7 Generate report and Help
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Sella,
Both the Help center and the Generate Report function worked OK for me despite my being from Finland too.
I am using XP Home Finnish SP3, IE 7 and I am not currently logged on to my Google account-there seems no need to do that.
Are you using a different browser than IE? SU (the Windows version at least) requires IE for Help to work. Are you certain that your computer was online or that there was no problem with your Internet connection? I would recommend for everyone to download the PDF version of the Help, I am not a great fan of the current system. A well written, installed, contextual help would be much better.
Hyvää itsenäisyyspäivää
Anssi
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Now I tested this on my other computer, and I got the same 404 error for the Generate Report function. The Help Center opens as normal. Language-wise it is a different system, it has XP Professional SP3 English (language set to Finnish of course). I don't know if it is a language issue or an incomplete install. As the Dynamic Components stuff is done in Ruby, i would imagine it is somehow missing the path to the HTML dialog file.
(oddly the Google Groups pages display in English on my Finnish XP Home machine and in Finnish on my XP Pro English machine...)
Anssi
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This problem happens with mac, osx 10.5.5. I haven't installed SU7 to my xp yet.
I also tried your suggestion to log out of my google accont, but it didn't seem to help.
Thanks anyway.Ja hyvää itsenäisyyspäivää myös Anssille!
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Hey Sella,
When you go to the Help Center article, what exact URL does it try to send you to that you get the 404 error?
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Hello Scott,
This is the url:
http://sketchup.google.com/intl/fi/gsu7/support.html -
I also get the same error when trying to use the Generate Report. I've tried to change browser, but it doesn't seem to help. If it has something to do with language, how can I change that?
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Dagfinnie,
What is your OS version? I don't think the problem is necessarily about the language, as I have Finnish settings on in both my machines, but I am only getting the error on the one with an English basic OS.
I have been wondering if it might be some obscure firewall setting, but I am unwilling to start messing around with those.
Anssi
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@anssi said:
What is your OS version? I don't think the problem is necessarily about the language, as I have Finnish settings on in both my machines, but I am only getting the error on the one with an English basic OS.
Anssi
I use XP Professional. What do exactly happen when you click "Generate Report"? If I knew , I could investigate the problem. As it is now, it's like searching in the dark.
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When the Generate report function is selected, on the machine where it works, a dialog box opens. As in other Ruby applications, the dialog seems to be written as a HTML page, and for some reason it fails to load. Looking through the SU files in the Program files, I think I found it (reporter.html) in the Tools\DynamicComponents\HTML folder, and it was definitely there in both my machines.
What is your OS language? My situation is as follows:
Windows XP Home Finnish SP3 -> works
Windows XP Professional English SP3 -> error message instead of dialog boxUnfortunately the error does not display the URL it was trying to load the dialog from
Both have the Regional settings set to Finnish.
I tried looking at the firewall settings in the problem machine, but all the usual settings were enabled for SU.
Anssi
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I also found the file reporter.html in the Sketchup subdirectory. May be it's a problem with Win XP Professional. I have XP Prof. SP2.
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I have Win XP Pro (Hungarian)at work and English at home. I have no problem with the html file popping up just fine however on either machines no matter what I change in the regional settings.
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I have tried different settings, moved files and allowed popups etc. It seems to make no difference. No luck getting the report. In my Imac it all works okay.
We have the same OS and it works for you. Maybe some local settings. Well, I will use my Mac for the report function until there is a solution. But I would be happy to know if anybody resolves the problem.
@gaieus said:I have Win XP Pro (Hungarian)at work and English at home. I have no problem with the html file popping up just fine however on either machines no matter what I change in the regional settings.
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I also get a 404.
Vista Ultimate SP1, English, Norwegian locales.
Also seen this at work with XP Pro SP3, Norwegian, Norwegian locales
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This is a problem with SU and locales.
When I got to Regional and Language Options and set Current format to English (United States) the Generate Report function works.
But not when I have it set to Norwegian. -
Hi folks.
I have the same problem on my work PC. The help loads OK but the generate report doesn't work.
I use IE 7 on a Windows XP-Pro machine. I tried changing my regional settings from French Canadian to English US with no success. Do I have to restart for the changes to take place ?
Just ideas.
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On my Vista machine I didn't have to restart. But maybe it's different between the two OS versions...
Can't exclude that there might be extra factors to this as well...
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Hi folks.
On my iMac with French Canadian OS 10.4.11, I cannot access the help nor the Generate report function.
This is quite annoying since I am pushing SU 7 in the company where I work. My company is a member of a larger group that contains 43000 workers worldwide. To say that some quantities of SU licenses could be used in such a large corporation is a weak saying. I hope that Google solves that problem since it makes the software looks less than professionnal. Knowing the power of SU, I can bypass the questions of my coworkers by suggesting that they download the PDF manual but I would be speechless when some will ask me what is going on with the report generation.
Considering that I always get the French help when I choose the help from the English SU 6, is still quite anoying. I pointed that to Tracy at the Google Basecamp and she could not understand the problem.
Since many people in my Company are considering only high end softwares like AutoCAd and Catia, it is quite a challenge to promote SU.
Now, with glitches like that, it is quite difficult to position this software as a viable alternative to the big guns that we are using. You know me quite well now and you know that I am very fond of SU. However, I cannot push a software that present this kind of glitches and whose help center is a nigthmare to navigate.
I hope that some progress is made soon since I would not be happy to postpone the implementation of SU for too long in the company where I work. I will implement it but on a restricted users base and I an not too happy that I will have to tell them to live qith quirks and glitches.
Best regards.
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Hi Jean
I agree with you. This problem should be resolved asp. The problem seems to affect machines/OS set up with other languages than English and there seems to be even more to it. I have made the changes in regional and language settings. It seems to work for thomthom and others, but not for me. It could work for Vista and not for XP. It could work for XP SP3 and not for SP2. And it must be locally to SU7 since the program works(not works) differently from platform to platform.
It seems to be a programming issue and should therefore be dealt with/responded by the programming staff.I hope there soon will be a response to this issue from the SU Developing Team. (And I am sure it will!)
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Hi All,
we are currently investigating this issue. Something useful to track the Generate report failure would be to know what url you are being directed to when you try to generate report and it fails.Another thing to notice is that if you disconnect from the internet, the generate report functionality should work.
Working on it.
thanks for letting us know about it.
Simone.
(Google SketchUp team) -
I don't know how to get the URL of the page it tries to load.
When I get the 404 error, right click and choose properties the URL given is res://ieframe.dll/http_404_webOC.htm
which doesn't help much.I just disconnected my internet connection and tried it. It did work. But I can't get any right click menu to get the properties of the page that loads.
Do you have any ideas of how we can debug the URL?
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