Catastrophic failure upon installation

Micronair

I've found it referred to on a couple of occasions, and I've got the same problem.
It doesn't actually indicate what the failure was - it just scomes up with:

Feature transfer error
DefaultFeature:
Component:
File:
Error: Catastrophic failure

I had a severe crash, installed a new (better) mother board, a new (better) processor, and re-installed XP Pro.
Now I can't re-load Sketchup 6 Pro, even though it installed on the old machine.
I'm the administrator, I've installed all the latest drivers. Cleaned out the registry.
I've checked that it's a good download.
I've even tried installing Sketchup 6 (free). Same result.
So I'm now in a position where I paid a few hundred dollars for a program I can't use (on this machine, at the moment).
Has anyone recently resolved this problem?

juju

I'm sure a PM to either Brad or CraigD from the Google team would be quite fruitful.

CraigD

Hi Micronair -

I've forwarded your problem on to some folks here. We'll look into this and hopefully figure it out with you.

Hang in there!

Cheers,

 - CraigD

brad

Hi Micronair,

Sorry to hear about the problem. I read that you cleaned out the registry so I'm assuming Windows

Can you give us some more information about your machine?
Video Card.
What version of SU ie. the latest M4?
Do you have the latest MS SP?
etc...

The more information the better.

Thanks

Brad
Google SketchUp

sketchup guide jody

While we've not come up with a solution to this issue, I did come across this post while searching for one...

http://www.sybase.com/detail?id=1030304

Ultimately they referenced an InstallShield (whom we currently use for our Windows installs) article; http://knowledge.macrovision.com/selfservice/viewContent.do?externalId=Q108247&sliceId=1

I'd love to find out if this helps so we can document it and spread the word, if you get a chance to try it out, please let me know.

Cheers,

CraigD

Anything Micronair? ...I got all the troops, now all we need is some feedback to see if we can help you through.

Let us know...

Cheers,

 - CraigD

Micronair

Sorry for the delay in responding.
I tried all of the suggestions, including the amendment to the installshield reference.
My machine is an AMD Athlon 64 x2 dual core processor 4200+
2.2 GHz, 2 Gb Ram
XP Pro SP3
Nvidia GeForce 7100 GS

Micronair

Hooray & Aarghh!

For the umpteenth time, I've tried fixes & re-downloads of Sketchup Pro 6 - always getting the 'catastrophic Failure' message.

However, today I downloaded Sketchup 6, and ended up with Sketchup 7!
Amazing, but it installed and works fine, even though it cost me another £51.00.

That's the good part!

It comes with Layout2 & Style Builder, neither of which work - 'encountered an error....'
Shall I make a new post?

Gaieus

@micronair said:

..nd ended up with Sketchup 7!
Amazing, but it installed and works fine, even though it cost me another £51.00.

That's the good part!

It comes with Layout2 & Style Builder, neither of which work - 'encountered an error....'
Shall I make a new post?

Please,do so. it will (probably) be invaluable.