Can't uninstall Sketchup 2023

[zain01]

My colleague has downloaded Sketchup 2024 and now can't seem to uninstall Sketchup 2023. It doesn't show up in the installed apps page or via control panel. Even our IT dept couldn't seem to locate it and just referred us to the Sketchup help page

https://help.sketchup.com/en/uninstalling-sketchup

However when following this guide you get to step two & cannot continue as Sketchup 2023 isn't in the list.

Let me know if you have any ideas as its annoying not having Sketchup2024 as default

Thanks in advance.

Z

[FlawinneF]

No on my Windows 11 laptop the 2 entries are present.

If an application is not visible in the list of applications, it could be for several reasons, what I would do first is check in the registry if the entry in "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall ", once you do a search on "SketchUp 2023"
which for my part with the latest version gives the following result "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6af6b504-1cb0-504c-f20f-061179014e6d}"
If you find that without any approach, look at the line named UninstallString and take the value MsiExec.exe /I{6af6b504-1cb0-504c-f20f-061179014e6d}. in my case.
Executing this command starts the sketchup setup.

If you don't find anything, I would reinstall sketchup 2023, simpler than manual cleaning.

There is another one for troubleshooting at Microsoft https://download.microsoft.com/download/7/E/9/7E9188C0-2511-4B01-8B4E-0A641EC2F600/MicrosoftProgram_Install_and_Uninstall.meta.diagcab
But it is a tool that requires a certain amount of experience, so be careful, it is necessary to take some precaution, such as a backup system at least, see an image of the disk.