Lots of bugsplats in Pro 2015

nilblo

This is becoming more and more troublesome. I have some really nasty bugsplats since upgrading from V8 to 2015. I used to have a good throughput of work in SketchUp 8 on my old computer. The computer was nothing special, a HP Dragon laptop with 21" monitor (well that may be somewhat unusual..)
Thing is, I couldn´t leave the computer idle and let it go to sleep or it begun to loose handle on various plugins. It´s like windows 7 was leaking memory or something of that nature?

So when I decided to upgrade to 2015, I managed to sell the government the proposal of getting a newer, better computer, and she approved.. I tested the computer for a week or so, mainly how well it managed to rotate 3D-objects whitout hick-ups and I was pretty impressed with the new laptop. an Asus gaming computer. The INTEL internal graphics and NVidia GeForce GTX 860M seems to negotiate who´s doing what when needed and I have noticed a short delay when NVidia takes over should I try to orbit heavy 3D scenery but it never falls back to wireframe graphics like the older computer did.

Now I have these bugsplats no end. Adjusting size of material = Bugsplat.
Copying objects along an axle and making multiple copies at the same time = Bugsplat.
Leaving the computer asleep with SketchUp active - just to have dinner.. on resume = Bugsplat.
I´m beginning to experience carpal tunnel syndrome from hitting "Ctrl S" every 30 seconds, (well- maybe a huge exageration...)
The only use for the computer is SketchUp Pro 2015, WoodExpress, an engineering software for timberframes and roof trusses, plus Wufi from Fraunhofer institute for calculation of transient hygrothermal behaviour of multi-layer building components.

I have disabled all plugins, restarted computer but no difference. All maintenace for OS and virusprotections is done on regular basis. Yep, I do send bugsplat reports but it doesn´t help me now.

My biggest concern is that now I´m in a position where I can´t open my work in SketchUp 8 anylonger whithout redrawing everything and I have done a lot in SketchUp 2015 and I´m on a deadline...

Please- Do anyone have a suggestion other than that I did buy a crappy computer?
Specs of the Asus G771JM-T7080H
Intel i7-4710HQ
8Gb RAM DDR3L
1 Tb SATA
Windows 8.1 64bit

sketch3d.de

you always can do a 'Save as...' for saving in an older SU version format.

ely862me

Would you try to disable the Autosave and see if your bugsplats still occurs ?
By any means do you use SUSOLID extension ?

roland joseph

I wish I could do more than confirm your sorrow....the 860m is a very weak card. The 4710hq is also getting a little old. Mixing it with the Intel GPU must also be a trick...up-to date drivers might help. You seem to be running some complicated applications. I don't know if they are using up your GPU...could be they do their crunching on the CPU. In either case you can move way up for a couple hundred bucks to a much better GPU and CPU.

Go here and you can look at comparatives and ballpark pricing.
http://www.videocardbenchmark.net/high_end_gpus.html

sketch3d.de

if you wanna try if the GPU resp. used video driver causes the problem just disable temporarily the accelerated OpenGL 3D display output of SU at:

"Window > Preferences > OpenGL > Use hardware acceleration"

JQL

Did you submit that to Trimble directly?

nilblo

No SUsolid extension and Autosave disabled.
Disabling harwdare acceleration results in jerky movement when orbiting but alas no fallback to wireframe presentation.
I just let the "Budsplat"-window do the reporting. Does it go to Trimble - I don´t know.. hope it does

As I mentioned earlier, Intel HD graphics and NVidia GPU seems to be negotiating (Automatic choice). when in "Automatic" and there is a small delay when orbiting a lot of 3-D geometry.
If I choose Integrated (Intel HD) the model goes into wireframe when orbiting and movement gets jerky

I will search the forum for info on how to "tune" hardware acceleration for NVidia. There seems to be some settings in Controlpanel for NVidia that affects a choosen application and SketchUp is listed in those settings. Most of the terms are pure jibberisch for me so I´ll have to read up on the subject..

sketch3d.de

@nilblo said:

Disabling harwdare acceleration results in jerky movement when orbiting...

of course, that's expectable if the hardware acceleration is disabled... but thought you wanted to evaluate the cause of your crashes and not optimizing the display output speed...

@nilblo said:

There seems to be some settings in Controlpanel for NVidia that affects a choosen application and SketchUp is listed in those settings.

no witchcraft required, just configure in the 3D settings of the nVidia control panel that SU uses the high-performance graphics controller (= GTX) instead of the integrated graphics controller:

and use the latest driver version.

nilblo

I found a newer driver and also specified NVidia for SketchUp as You suggested.
Auto-save is disabled. I´ve been working 5 hrs whithout crasching now. (Awkward though, pressing Ctrl+S with fingers crossed..) Thankyou all for all help and suggestions

marcdurant

BugSplat reports do go directly to Trimble, but we don't personally contact each user who crashes - the reports are mostly used to pull out the "most common" issues. However, if you put a name or email address on the report, and then post in the SketchUp forum, I (or someone else) can look up the crash report and may be able to offer insight.

Thanks,
Marc