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    Sketchup Pro 2014 hangs every time I quit (Mac)

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • M Offline
      mwm5053
      last edited by

      I can report that I've had the same issues as econmike1 but using Twilight often had to force quit from Activity Monitor or it SU 2014 would crash and want to report to Apple instead of a Bug Splat. Also can tell you I have a Mac HD/Library SU 2013 and SU 2014 folder with SU plugins 😕


      Screen Shot 2014-04-14 at 4.21.00 PM.png

      2011 iMac
      SU 2015 Pro, 2017 Make
      V2 Twilight
      macOS Sierra 10.12.5

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      • D Offline
        driven
        last edited by

        Rant Warning:

        with all these 'renderer' plugins the first question whether it is a single user, single computer license?

        If the answer to both is 'yes' , then the developers should be installing it into your licensed 'User' folder, I can see absolutely no reason not to...

        As of v2014, for them to place it elsewhere, requires them making all the needed folders, as SU no longer does.

        If it is a "network" license, then the new folders could be in the "Shared" folder, and symlinked to each 'User' folder,

        If it is a "any computer, one User" license, they each should be in the "User" folder of each computer,

        The only conceivable reason to have an installer is to bury bits all over the system...

        Regardless of how clever or complex they may be, it's a Plugin not a Primary app, if I un-instal the Primary app, I want all the plugins to vanish as well.

        but maybe that's just me...

        john

        learn from the mistakes of others, you may not live long enough to make them all yourself...

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        • bigstickB Offline
          bigstick
          last edited by

          This is a classic case of principles vs pragmatism. In absolute terms, of course you're right, and on Windows it's not a problem. What I found in the office was that security restrictions prevented any access to the 'Program Files' folders.

          This meant that plugins couldn't be installed by anyone other than the IT department, because security permissions prohibit users being given Local Admin rights.

          The move in SU 2014 to move this to areas where UAC doesn't get excited is a really big thing for my office.

          On the Mac, it's the standard OS X installer that has problems. We tried doing things the other ('correct') way, but found that unfortunately it created significant issues for end users. The solution (for the moment at least) is to end up with our current installation path, which isn't ideal, but it does work.

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          • bigstickB Offline
            bigstick
            last edited by

            I've just tested a new build that fixes the hanging on exit issue. It has taken a while, but we think we finally have it resolved. I'll post an update when we release it.

            Sorry about the delay - apparently it's been tricky to pin down...

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            • H Offline
              helvetica
              last edited by

              Is there any update on this fix for podium? I bought it, and I love it, but the crashing of SU is an issue for me. I also believed it was a problem with SU so I'm watching this post with interest.

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              • bigstickB Offline
                bigstick
                last edited by

                Yes, we recently released a new build which fixes this behaviour.

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                • jeff hammondJ Offline
                  jeff hammond
                  last edited by

                  @bigstick said:

                  Yes, we recently released a new build which fixes this behaviour.

                  nice. great news
                  👍

                  dotdotdot

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                  • EdsonE Offline
                    Edson
                    last edited by

                    @bigstick said:

                    Yes, we recently released a new build which fixes this behaviour.

                    I had been affected by this glitch for a long time. the new build has really fixed it. now I can just quit Sketchup.

                    dave and jim, thanks for fixing this irrelevant but annoying problem.

                    best regards.

                    edson mahfuz, architect| porto alegre • brasil
                    http://www.mahfuz.arq.br

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                    • W Offline
                      whitelock
                      last edited by

                      Hi All, I am not very computer savvy in terms of how to download and install things on a mac, how do you get this new build for the bug fixes, do you uninstall old version first. please help.

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                      • EdsonE Offline
                        Edson
                        last edited by

                        @whitelock said:

                        Hi All, I am not very computer savvy in terms of how to download and install things on a mac, how do you get this new build for the bug fixes, do you uninstall old version first. please help.

                        the podium site has all the instructions on how to uninstall and install the new build.

                        edson mahfuz, architect| porto alegre • brasil
                        http://www.mahfuz.arq.br

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                        • S Offline
                          SgtSlick
                          last edited by

                          So bigstick, where we can download this new build you mentioned that fixes the issue? I'm using MAc OSX 10.8.5 not Mavericks and I have to force quit everytime.

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                          • SkalpS Offline
                            Skalp
                            last edited by

                            You can do a very fast force quit by typing exit! on the ruby console.
                            It's even a lot faster than a normal quit.

                            Skalp
                            http://www.skalp4sketchup.com

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                            • S Offline
                              steveyeong
                              last edited by

                              i just DL the latest version of v2 plus for sketch up 2014 mac.
                              now the problem had been resolved. no more hanging when quitting!
                              finally ! good job.

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                              • R Offline
                                rcavenecia
                                last edited by

                                the difference in my case is that I use render[in] rather than podium...
                                it is annoying having to force quit every time... and having to load back the plugin's icons.

                                solutions anyone?

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