LayOut 2014 Crashing, Repeatedly

bmike

I'm having serious trouble with 2014 on a project with a deadline.
My Bugsplat has also gone missing. It pops up in my current applications, but I can't access it anywhere to send in reports. I can switch to it, but get no window to send in a report.

I've had probably 20-30 crashes in the last few days getting a set of drawings out.
The drawing will crash when switching rendering styles, and now upon trying to export a plan view.

I can PM to share the model / LO file with someone from the SU team, if possible.

Mac OSX Mavericks, last update via Apple 10.9.2
Late 2011 Macbook Pro 17"
8g Ram
AMD Radeon HD 6770M 1024
2.5g Intel Core i7

bmike

deleted out all the kolbe windows and doors and its running much better now, vector, hybrid, and raster.
cleaned up all of the windows and doors with thomthom's plugin - still crashes.

so now, to figure out if its 1 bad component, or many.

drewcoparker

bmike,
This is Drew in QA on the LayOut team. I'd love to investigate the crash with you file---could shed a lot of light on it. PM me. Thanks and sorry bout the crashes

tcalvin

@drewcoparker said:

bmike,
This is Drew in QA on the LayOut team. I'd love to investigate the crash with you file---could shed a lot of light on it. PM me. Thanks and sorry bout the crashes

Sketchup Pro 2014
Drew, I'm also having crashes while in LO. If I try to change from raster to Hybrid some view ports convert and some cause crashes. It's so random. One moment It will convert a viewport and then a different one will crash. Reopen, and then the one that converted painlessly then crashes.

Did you have any suggestions after reviewing the above user? I'd love to figure out what the hell is causing it. Of course I'm in a deadline. I could send you my file if you would like to investigate mine.

thanks in advance

ycology

@drewcoparker said:

bmike,
This is Drew in QA on the LayOut team. I'd love to investigate the crash with you file---could shed a lot of light on it. PM me. Thanks and sorry bout the crashes

TWIMC,

I too am having a lot of issues with LayOut crashing when trying to export pdf drawing sets for my clients. Crashing over and over. Crash reports include 7718, 7719, 7720...

joe

marcdurant

Hi Joe-

Your most reliable way to get help directly from the SketchUp or LayOut teams is to post on our new support form at forums.sketchup.com. We do read through this forum but less regularly.

In any case, the only information I could extract from the crash reports you sent is that it's crashing while trying to send an image to the pdf export library. Does your LayOut file contain any images that you've imported?

thanks,
Marc