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    Codec incompatible with video size selected? ERROR

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • S Offline
      samyell77
      last edited by

      Hi,
      Can anyone shed any light on this error message for me. Am trying to export an animation (no scene transitions) but whenever I try to change the size of the image to anything apart from 2000pix x 1500pix I get the following error message

      The codec incompatible with the video size you selected!

      Anyone got any ideas? Have tried this with TIF, JPG but no joy?

      SU Pro 2016
      Dell Precision M4800
      PC Windows 10
      Intel Core i7-4900MQ @ 2.80ghz
      Nvidia Quadro K2100M
      16gb RAM

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      • S Offline
        samyell77
        last edited by

        Thought it might be an issue to do with how I have set up my template file so I have selected one of the SU standard templates and tried again to change the output size on animation but no joy. I have tried including scene transitions and not including them? Even typing the default size 320x280 back in brings up the error message.
        Thanks

        SU Pro 2016
        Dell Precision M4800
        PC Windows 10
        Intel Core i7-4900MQ @ 2.80ghz
        Nvidia Quadro K2100M
        16gb RAM

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        • S Offline
          samyell77
          last edited by

          Anyone? Stuck on the default now so cant export anything other than 320x240? Any help much appreciated.
          Cheers
          Sam

          SU Pro 2016
          Dell Precision M4800
          PC Windows 10
          Intel Core i7-4900MQ @ 2.80ghz
          Nvidia Quadro K2100M
          16gb RAM

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          • E Offline
            Ecuadorian
            last edited by

            Most video codecs require you to stick with dimensions that are either divisible by either 2, 4, or 8.
            Use 1280x720 or 1920x1080, they should work with any codec.

            -Miguel Lescano
            Subscribe to my house plans YouTube channel! (30K+ subs)

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            • S Offline
              samyell77
              last edited by

              Thanks, have tried all sorts - even tried typing the default 320x240 but get the same error message.

              SU Pro 2016
              Dell Precision M4800
              PC Windows 10
              Intel Core i7-4900MQ @ 2.80ghz
              Nvidia Quadro K2100M
              16gb RAM

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              • S Offline
                samyell77
                last edited by

                Thanks

                SU Pro 2016
                Dell Precision M4800
                PC Windows 10
                Intel Core i7-4900MQ @ 2.80ghz
                Nvidia Quadro K2100M
                16gb RAM

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                • E Offline
                  Ecuadorian
                  last edited by

                  Could you please post a screenshot?

                  -Miguel Lescano
                  Subscribe to my house plans YouTube channel! (30K+ subs)

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                  • S Offline
                    samyell77
                    last edited by

                    Will post one tomorrow - not at my pc now.
                    Thanks for comin back. Hope I can get to the bottom of this!
                    Cheers

                    SU Pro 2016
                    Dell Precision M4800
                    PC Windows 10
                    Intel Core i7-4900MQ @ 2.80ghz
                    Nvidia Quadro K2100M
                    16gb RAM

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                    • S Offline
                      samyell77
                      last edited by

                      Hi Ecuadorian - couple of screen grabs attached. Just checked and all my video drivers are up to date.
                      Have tried with a couple of sizes that I know are definitely codec compatible - even tried selecting the default setting, then re typing 320x240 and get the same error message?
                      Just had a look at the last few plugins I installed and removed them incase they were causing a conflict - removed them and still the same issue!
                      Going to re-install now cos I need to be able to export. Thanks


                      Error01.JPG


                      Error02.JPG


                      Error03.JPG

                      SU Pro 2016
                      Dell Precision M4800
                      PC Windows 10
                      Intel Core i7-4900MQ @ 2.80ghz
                      Nvidia Quadro K2100M
                      16gb RAM

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                      • GaieusG Offline
                        Gaieus
                        last edited by

                        Sam, I have not commented so far as your profile says you run a Mac but this clearly shows a Windows system. Are you getting this error when trying to export to a video format or have you also tried with image sequence (in which case no codec is needed - well, "normally")

                        Gai...

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                        • S Offline
                          samyell77
                          last edited by

                          Hi Gai,
                          Sorry - my signature has two systems on it. 1. PC, 2. Mac - have pretty much moved completely to PC now so will amend my signature.
                          Yeah have tried exporting a 2d jpg and no probs - any size available. Unfortunately have had to uninstall now as I need to get this resloved but have just had the same issue occur on a colleagues machine?
                          Would like not to have to completely uninstall on all machines in the studio that would be great...
                          Any thoughts on this much appreciated 😄

                          SU Pro 2016
                          Dell Precision M4800
                          PC Windows 10
                          Intel Core i7-4900MQ @ 2.80ghz
                          Nvidia Quadro K2100M
                          16gb RAM

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                          • GaieusG Offline
                            Gaieus
                            last edited by

                            What I meant was to export the animation to a series of stills (jpg or png). Just select the suitable file format in the animation export window. Then you can put the whole thing together in any video editor.

                            I know it's just a "workaround" for the time being but you may be at lest export what you need to. Just make sure to export the images into a separate folder (they can easily "populate" your desktop)


                            animation.png

                            Gai...

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                            • S Offline
                              samyell77
                              last edited by

                              Sorry Gai - thats what Ive actually been trying to do. Export jpg or tif files to use in a printed document. In my screen shots jpg has been selected as the output format. Im not trying to make an animation just using the 'animation export' to allow me to export every scene (without transitions) as a jpg. So if I have 10 scenes I get 10 jpgs or tifs to use in indesign.
                              Have tried this with the avi export to to see if it will work as a self contained animation but still no dice - same error message!
                              Cheers

                              SU Pro 2016
                              Dell Precision M4800
                              PC Windows 10
                              Intel Core i7-4900MQ @ 2.80ghz
                              Nvidia Quadro K2100M
                              16gb RAM

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                              • GaieusG Offline
                                Gaieus
                                last edited by

                                Sorry but then I am completely stumped. IMO if on exports to image sequence, the codecs should not even be involved at all.

                                I can move the topic to the SU bugs subforum (not that I would hope that anyone will look into it in these days of moving SU from Google to Trimble though)

                                Gai...

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                                • S Offline
                                  samyell77
                                  last edited by

                                  Yup - figured that would probably be the case. 😠

                                  Thanks tho Gai

                                  SU Pro 2016
                                  Dell Precision M4800
                                  PC Windows 10
                                  Intel Core i7-4900MQ @ 2.80ghz
                                  Nvidia Quadro K2100M
                                  16gb RAM

                                  1 Reply Last reply Reply Quote 0
                                  • S Offline
                                    samyell77
                                    last edited by

                                    Just hope a reinstall will sort it out - will post back once I have some news.

                                    SU Pro 2016
                                    Dell Precision M4800
                                    PC Windows 10
                                    Intel Core i7-4900MQ @ 2.80ghz
                                    Nvidia Quadro K2100M
                                    16gb RAM

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                                    • S Offline
                                      samyell77
                                      last edited by

                                      SU pro trial reinstalled, no plugins loaded and still no joy. Same error persists. 😞

                                      SU Pro 2016
                                      Dell Precision M4800
                                      PC Windows 10
                                      Intel Core i7-4900MQ @ 2.80ghz
                                      Nvidia Quadro K2100M
                                      16gb RAM

                                      1 Reply Last reply Reply Quote 0
                                      • E Offline
                                        Ecuadorian
                                        last edited by

                                        I also consider it must be a bug. I have never seen anything like that before.

                                        I guess you'll have to manually export each image. 😕

                                        -Miguel Lescano
                                        Subscribe to my house plans YouTube channel! (30K+ subs)

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                                        • S Offline
                                          samyell77
                                          last edited by

                                          Hi Gai,
                                          Are you able to move this to the bug forum just in case someone is inclined to look at it?
                                          Thanks

                                          SU Pro 2016
                                          Dell Precision M4800
                                          PC Windows 10
                                          Intel Core i7-4900MQ @ 2.80ghz
                                          Nvidia Quadro K2100M
                                          16gb RAM

                                          1 Reply Last reply Reply Quote 0
                                          • M Offline
                                            Macker
                                            last edited by

                                            Not sure how old this thread is but I've just encountered the exact same problem on a brand new (clean install) windows 8 machine.

                                            Should also note that the problem is specific to that computer, it renders fine on others.

                                            Check out my blog @ http://macviz.blogspot.co.uk

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