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    Sketchup crashes when saving

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • E Offline
      edu1987
      last edited by

      Yes Gaieus it only happens with new models, when i open an old one (even one made in this same laptop with the same SU) it saves fine i even do some new modeling in the file and still saves fine.

      @unknownuser said:

      Well, that's not an ideal card (most probably does not support OpenGL at the level SU would need) but disabling HW acceleration should "fix" any issues with crashes.

      Yes may not be the best for SU but this have never happened before i dont even remember SU giving me that much of bugsplats or any other mayor problems it used to work fine, and i have dissabled the hardware acceleration, in fact ive always worked like that in SU and still this is new; is there any type of video card configuration i can try or something i can tweak? maybe a win7 update messed that up...

      always be psycho about perfection

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      • thomthomT Offline
        thomthom
        last edited by

        Have you updated your graphic card drivers?

        Thomas Thomassen — SketchUp Monkey & Coding addict
        List of my plugins and link to the CookieWare fund

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        • bazB Offline
          baz
          last edited by

          @thomthom said:

          @baz said:

          An annoyance but no harm done, but sketchup seems buggier all round on win 7.
          baz

          "Buggier" - in what sense? Sounds like a system issue. Probably a graphic driver issue.

          Its a bit hard to pin down 'buggier'.
          I definitely get more bugspats, usually when asking a ruby to something intensive. Somtimes it takes forever to explode a group or Comp, which I had never noticed before. The whole app just seems a bit clunkier. Also something weird is going on with components: when I do a 'save as' the comp does not appear in 'explorer', even after a refresh, tho it does in the comp dialogue in Su, but without the name i gave it, just the generic name (Group#2). Hang on, I just tested that again and it now works! Although when I closed the file I got the bugsplat again.
          Re the move to win 7, I did a clean install and updated all the drivers inc the latest nvidea one.
          I havent had any problems with my other apps, tho apart from Photoshop they are all pretty lightweight.
          I dont have any games so I cant test the graphics card against them.
          baz

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          • honoluludesktopH Offline
            honoluludesktop
            last edited by

            Raz, if you installed Win7 from a newly formatted drive, it sounds like a bad match between Win7 and SU, but others haven't mentioned it, have they? Could your selection of rubys be a problem? How about opening and closing a problem model after temporarily moving them to a temp folder?

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            • bazB Offline
              baz
              last edited by

              @honoluludesktop said:

              Raz, if you installed Win7 from a newly formatted drive, it sounds like a bad match between Win7 and SU, but others haven't mentioned it, have they? Could your selection of rubys be a problem? How about opening and closing a problem model after temporarily moving them to a temp folder?

              thanks, it does'nt seem to be any particiular model, but I'll give that a go.

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              • thomthomT Offline
                thomthom
                last edited by

                @honoluludesktop said:

                Raz, if you installed Win7 from a newly formatted drive, it sounds like a bad match between Win7 and SU, but others haven't mentioned it, have they?

                No - I have used Win7 since the first public beta. And we have Win7 on all the machines at the office. So it has to be some system specific issue.

                Thomas Thomassen — SketchUp Monkey & Coding addict
                List of my plugins and link to the CookieWare fund

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                • bazB Offline
                  baz
                  last edited by

                  @thomthom said:

                  @honoluludesktop said:

                  Raz, if you installed Win7 from a newly formatted drive, it sounds like a bad match between Win7 and SU, but others haven't mentioned it, have they?

                  No - I have used Win7 since the first public beta. And we have Win7 on all the machines at the office. So it has to be some system specific issue.

                  Well that good news and bad, I guess:(
                  baz

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                  • thomthomT Offline
                    thomthom
                    last edited by

                    Good news in the sense that it could/should be fixable. Had it been a Win7 issue you'd be out of luck.

                    Thomas Thomassen — SketchUp Monkey & Coding addict
                    List of my plugins and link to the CookieWare fund

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                    • GaieusG Offline
                      Gaieus
                      last edited by

                      @edu1987 said:

                      Yes Gaieus it only happens with new models, when i open an old one (even one made in this same laptop with the same SU) it saves fine i even do some new modeling in the file and still saves fine...

                      Hm. This is really interesting. I do not have Win 7 but I can imagine that for some reason, it does not allow SU to create a new file (i.e. there is some writing permission problem).

                      Well, I hope someone from the SU Team can chime in and it can get solved somehow.

                      What happens if you open an old file and want to "save as" or "Save a copy as..."?

                      (This could be a workaround; you could always start new models from existing ones).

                      I remember an old Vista bug when it did not allow to start a new file either but allowed to start SU from an existing one. It does not happen nowadays but when Vista was a new thing. I cannot remember the details either.

                      Gai...

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                      • E Offline
                        edu1987
                        last edited by

                        problem solved!!! i did a restore system to a few weeks ago and that did it! i think a crash bandicoot ps1 game was the one that messed up everyting...so now it works fine thks for all ur help guys! 👍 👍 👍

                        always be psycho about perfection

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                        • GaieusG Offline
                          Gaieus
                          last edited by

                          Haha... Congrats (although it seems it wasn't our help...)

                          Gai...

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                          • E Offline
                            edu1987
                            last edited by

                            @gaieus said:

                            Haha... Congrats (although it seems it wasn't our help...)

                            Well kinda cause that way i knew what wasn´t causing the problem 😄

                            always be psycho about perfection

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                            • bazB Offline
                              baz
                              last edited by

                              @edu1987 said:

                              @gaieus said:

                              Haha... Congrats (although it seems it wasn't our help...)

                              Well kinda cause that way i knew what wasn´t causing the problem 😄

                              me too,
                              baz

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