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    Message "there was a problem exporting to this file"

    Scheduled Pinned Locked Moved LayOut Bug Reporting
    layout
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    • J Offline
      jhauswirth
      last edited by

      I also didn't have a problem exporting to high quality.
      I have seen problems when you try to change the default
      pdf file name (don't know why). Just take all the defaults-
      don't change the suggested filename and see if that works.

      1 Reply Last reply Reply Quote 0
      • keea1111K Offline
        keea1111
        last edited by

        Hi,

        I just experienced the same problem. "There was a problem exporting to the file" keeps popping up and won't allow me to export to PDF. Never happened before. The only thing I did differently that I haven't tried before in the layout drawing is I copy and pasted text from Word onto one of my pages. I also tried the above suggestions to no avail. I'll attach my drawing if someone is willing to help me figure this out. Much thanks,


        SAUNA STOVE.layout

        KEEA

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        • GaieusG Offline
          Gaieus
          last edited by

          It exported without any problems on my machine (also XP and LO 2.1 like yours)


          SAUNA STOVE.pdf

          Gai...

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          • DavidBoulderD Offline
            DavidBoulder
            last edited by

            I just ran into this problem last night. The PDF failed at all quality levels, but exporting an image was fine. By removing one page at a time, and then specific elements on the problem page, I was able to narrow it down to an imported PNG. Oddly the PNG was fine, but I opened it in an image editor, did a save as, and then inserted it vs. the original file. Everything was fine. I'll see If I can make a clean Layout file and re-create this with the original png. If I can, I'll send it to Google to see what about the PNG causes the problem. The workflow for making this png wasn't different from others in the file.

            --

            David Goldwasser
            OpenStudio Developer
            National Renewable Energy Laboratory

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            • DavidBoulderD Offline
              DavidBoulder
              last edited by

              For anyone interested. Here is the file (very small png) If I place this in a new Layout file and try to make a pdf, it fails.


              small icon

              --

              David Goldwasser
              OpenStudio Developer
              National Renewable Energy Laboratory

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              • GaieusG Offline
                Gaieus
                last edited by

                Ditto here. Export error!
                Nice find! 👍

                Gai...

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                • DavidBoulderD Offline
                  DavidBoulder
                  last edited by

                  I thought I'd try to do a compare of bad png and good png (after you do saveas on it) to see what changed. But unfortunately I can't use an application meant to DIFF text files for this. I'm assuming something in the file header is changing?

                  --

                  David Goldwasser
                  OpenStudio Developer
                  National Renewable Energy Laboratory

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                  • GaieusG Offline
                    Gaieus
                    last edited by

                    Well, I opened it in Gimp and it gave me this prompt:

                    color-profile.png
                    There's obviously something in this Color profile LO doesn't like.

                    Gai...

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                    • DavidBoulderD Offline
                      DavidBoulder
                      last edited by

                      Interesting. I thought I had the same workflow for all the files, which started with a screenshot from SketchUp. Most of them were done here at work on my PC using Snagit, which saves with an srgb profile. Screenshots at home on mac were made with the OS, and have the "Color LCD Calibrated" profile. I have never had a problem with that profile in the past. Some old MS apps used to not like CMYK jpgs vs. RGB jpgs, but I dont' remember specific profiles being a problem.

                      Another interesting thing I noticed is that if you keep the "Color LCD Calibrated" profile and save the image to a jpg then and insert that, the PDF export is fine. Save it back to a PNG and you get the error again.

                      So it seems to be a combination of the "Color LCD Calibrated" profile and the PNG file format. If I get a chance I can try this at home and see if only a windows Layout problem, but I'm flying out of town tomorrow, may not get a chance.

                      --

                      David Goldwasser
                      OpenStudio Developer
                      National Renewable Energy Laboratory

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                      • S Offline
                        sketchy
                        last edited by

                        I have also run into this problem exporting a LO document to PDF. Very frustrated, I put in a support ticket but haven't heard a peep in 2 days.

                        The file is too large to post (1GB+) and I have no interest in deleting pages one at a time to find the culprit since there are over 40 pages. Each time they put out a new version of LO I get excited and try a project in it. Each time all my effort gets eaten by a bug(s).

                        I would still be excited about a stable version, especially since there are some huge advances with this build in my opinion.

                        Any other ways to trouble shoot this since I haven't heard from Google?

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                        • S Offline
                          sketchy
                          last edited by

                          got a reply:
                          "Thank you for your note. To reduce the size of the file and potentially
                          resolve this issue, I suggest purging the LayOut file:

                          1. Click "File" > "Document Settings..."
                          2. Click "References" in the right pane.
                          3. Click the "Purge" button in the right pane.

                          If you continue to encounter a crash after purging the LayOut file, you
                          may consider exporting to PDF in increments of 5 pages. You can then use
                          Adobe Acrobat to combine the resulting PDFs into a single PDF."

                          Will try later but not too thrilled that the solution may involve a program I do not own.

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                          • GaieusG Offline
                            Gaieus
                            last edited by

                            PDFCreator (free) can also stitch several pdf (and actually other kind of) files together.

                            Yet I understand that it's just another workaround

                            Gai...

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                            • S Offline
                              sketchy
                              last edited by

                              Purge worked. I guess if something doesn't work I will try that.

                              1 Reply Last reply Reply Quote 0
                              • S Offline
                                sonder
                                last edited by

                                I am having this same problem with only one page on a 6 page layout file. I tried the purge routine to no avail. Any help would be appreciated.

                                1 Reply Last reply Reply Quote 0
                                • R Offline
                                  rose47
                                  last edited by

                                  I am having similar problem. I have a LO file which I have previously exported to pdf no problem. Now I want to add a small text box. Every time I export to pdf, if I choose overwrite option it shows me the previous version eg without the new text box. If I choose to resave with a new name, I get the message 'problem opening pdf viewer' and nothing happens. I have done a purge of the LO file, and tried re-saving the LO file with a different name first, done a re-boot - nothing! Any ideas?
                                  Thanks, Rose

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                                  • S Offline
                                    SteveJLV
                                    last edited by

                                    I had the same problem. In my case I resolved the issue after setting "Preserve Scale on Resize" on every Sketchup Model View.(put the check mark on)
                                    No more problems after that.

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                                    • Dave RD Offline
                                      Dave R
                                      last edited by

                                      @stevejlv said:

                                      I had the same problem. In my case I resolved the issue after setting "Preserve Scale on Resize" on every Sketchup Model View.(put the check mark on)
                                      No more problems after that.

                                      Steve, is this in LO3? Your profile indicates you are still using SketchUp 8 which implies LayOut 3.

                                      Etaoin Shrdlu

                                      %

                                      (THERE'S NO PLACE LIKE)

                                      G28 X0.0 Y0.0 Z0.0

                                      M30

                                      %

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                                      • J Offline
                                        Jef.Coelho
                                        last edited by

                                        I was having this problem every time added some image format, I had problems with todos.Na attempt to find a solution, I found that if I put the image in another file open and CTRL + C, I can paste in my original document and export PDF in any capacity. With me this problem only occurs when the document has pictures, only with inserted sketchup, all is well.

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                                        • S Offline
                                          studio constantine
                                          last edited by

                                          I hope you might have figured out the problem since it's been a long time I'm answering, I don't what the issue is, but there is a solution available, you can go to "Print tab - print as a file - choose the path - Print" you'll get the PDF file.

                                          Thank You.

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