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    SU7 3Dwh help

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • K Offline
      KDSDESIGN
      last edited by

      well,
      the reason i still use SU6 is becuase of this(well SP):
      for some reason when i try to log in on SU7 it says "Error confirm username and password" so i did like 25times. and it keeps on saying this can someone tell me WHAT IS GOING ON?
      i hope this is in the right place 😳 if not, move it

      Regards,
      █Kevin█

      (about 20% done)

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      • GaieusG Offline
        Gaieus
        last edited by

        Is SU trying to connect you to the WareHouse? Are you connected to the internet?

        Gai...

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        • J Offline
          johnsenior1973
          last edited by

          It is probably your firewall stopping SU from connecting to the internet. I had the same problem.

          1 Reply Last reply Reply Quote 0
          • K Offline
            KDSDESIGN
            last edited by

            its ONLY su7 why?

            Regards,
            █Kevin█

            (about 20% done)

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            • GaieusG Offline
              Gaieus
              last edited by

              SU 7 communicates differently with the web. It interactively uses the WareHouse or gives credits when you are logged in.

              Gai...

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              • K Offline
                KDSDESIGN
                last edited by

                so how do i get in?

                Regards,
                █Kevin█

                (about 20% done)

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                • GaieusG Offline
                  Gaieus
                  last edited by

                  It's very hard to say anything from here, not knowing what security settings (firewall, whatever) you may have.

                  In any case, I move this topic to the bug reports, maybe a GSU Team member will be able to say more.

                  Gai...

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                  • K Offline
                    KDSDESIGN
                    last edited by

                    fixed it

                    Regards,
                    █Kevin█

                    (about 20% done)

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                    • Chris FullmerC Offline
                      Chris Fullmer
                      last edited by

                      Great, how about a few detais of what you did, in case anyone else has a similar problem.

                      Chris

                      Lately you've been tan, suspicious for the winter.
                      All my Plugins I've written

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                      • K Offline
                        KDSDESIGN
                        last edited by

                        Well, it asks for username but accually its E-mail. ❓
                        how i fugured it out is i entered my username Xed it out then when i went back in it showed Myusername@g mail.com so i fixed it
                        btw there is a space so it doesnt link. i dont think that is a real adress.

                        Regards,
                        █Kevin█

                        (about 20% done)

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                        • GaieusG Offline
                          Gaieus
                          last edited by

                          You have to use the email address you created your WH account with. Like with every Google service,the "login name" is always the email address.

                          It's a different issue that SU will recognise your WH "nickname" and when you claim credit for a model, it will automatically write that.

                          Gai...

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