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    White screen in extension store

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    • john2J Offline
      john2
      last edited by

      My extension store is showing up as a white box. I downloaded and installed the latest rbz file from the official link. My graphics drivers and windows are up to date. I tried opening sketchup with my antivirus disabled (Avira), but it did not help.

      Sketchup Make 2017 (64-bit), Vray 4.0 , Windows 10 – 64 bit, corei7-8750H, 16GB RAM, Nvidia GeForce GTX 1050Ti 4GB

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      • BoxB Offline
        Box
        last edited by

        Make sure internet explorer is up to date, has a clean cache and isn't too restricted security wise.

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        • john2J Offline
          john2
          last edited by

          @box said:

          Make sure internet explorer is up to date, has a clean cache and isn't too restricted security wise.

          Thanks for the tip! It worked. I am using Internet explorer 11. I reset my settings to defaults for privacy and security.

          Now my extension store is working. I can see the lists, etc. However, this version of store works slow. That is the search and the opening of pages is slower than the previous versions. It seems as if I am using this store on a very slow internet connection which is not the case. Moreover, I have not changed anything as far as interference with my internet is concerned, i.e. my antivirus brand, firewall settings, etc.


          explo.png

          Sketchup Make 2017 (64-bit), Vray 4.0 , Windows 10 – 64 bit, corei7-8750H, 16GB RAM, Nvidia GeForce GTX 1050Ti 4GB

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